Esmeralda Vargas
Inglewood
Summary
Fluent in Spanish with a strong background in customer service, youth coaching, food handling, and administrative support, demonstrating a commitment to excellence. A passion for psychology and sociology, particularly regarding children and young adults, drives the desire to support individuals from diverse backgrounds. Recognized as a confident communicator and dependable team player, with a proven ability to learn quickly and adapt in dynamic environments. Eager to leverage skills and experiences in people-focused roles that foster growth and create a positive impact.
Overview
4
4
years of professional experience
Work History
To-Go Specialist
Northern Cafe
07.2025 - 09.2025
- Maintained cleanliness and organization of workstations for efficient operations
- Processed customer orders accurately using point-of-sale systems
- Collaborated with kitchen staff to streamline order fulfillment processes
- Trained new team members on standard operating procedures and best practices
- Adapted quickly to changing customer demands during peak service hours
- Handled high-stress situations gracefully, resolving customer concerns promptly and professionally.
- Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
- Operated cash register to accept cash, debit and credit card payments from customers.
- Ensured order accuracy, meticulously reviewing each item before handing off to the customer.
- Maintained a clean and inviting pickup area, contributing to a positive customer experience.
- Addressed any special dietary requests or accommodations made by customers while placing their orders with precision.
Head Coach
i9 Sports Corporation
04.2024 - 08.2024
- Led training sessions and implemented game plans for youth athletes
- Promoted sportsmanship, inclusivity, and teamwork on and off the field
- Recruited and mentored young players from local schools and communities
- Evaluated athlete performance through regular assessments and feedback sessions.
- Organized community engagement events to increase participation in youth sports programs.
- Organized and led practices and scrimmages to increase competitive attitude and skills.
Office Assistant
Nerd Zone
10.2021 - 07.2022
- Scheduled appointments and maintained accurate records for management
- Organized documents and input meeting notes
- Delivered attentive and reliable customer service via phone and in-person support.
- Expedited document processing with accurate data entry and timely filing.
- Managed incoming and outgoing correspondence, ensuring prompt and accurate delivery of information.
- Facilitated smooth workflow by efficiently handling multiple administrative tasks simultaneously, prioritizing according to urgency and importance.
Cashier & Customer Service Representative
Sisters Botanicas
06.2021 - 09.2021
- Processed transactions efficiently and handled customer inquiries
- Promoted daily specials to support store profitability
- Assisted with store setup, cleanliness, and closing duties
- Assisted customers in selecting products and provided knowledgeable recommendations.
- Built relationships with customers to encourage repeat business.
- Increased sales of promotional items by informing customers about current offers.
- Worked with floor team and managers to meet wide range of customer needs.
Education
Bachelor of Arts - Sociology
University of California Merced
Merced, CA05-2026
Skills
- Fluent in Spanish and English
- Youth Coaching & Childcare
- Autism & Special Education Support
- Office Administration & Organization
- Customer Service & Conflict Resolution
- Team Collaboration & Leadership
- Time Management
- Tech Savvy (Google Suite, Microsoft Office)
- Phone etiquette
References
References available upon request.
Timeline
To-Go Specialist
Northern Cafe
07.2025 - 09.2025
Head Coach
i9 Sports Corporation
04.2024 - 08.2024
Office Assistant
Nerd Zone
10.2021 - 07.2022
Cashier & Customer Service Representative
Sisters Botanicas
06.2021 - 09.2021
Bachelor of Arts - Sociology
University of California Merced