Esmeralda Torres
Vallejo
Summary
I am a detail-oriented administrative professional with over five years of experience supporting high-level operations in both remote and in-person environments! Bilingual in English and Spanish, with a proven track record in scheduling, client relations, document handling, and event coordination. Adept at maintaining discretion, managing priorities, and fostering collaborative relationships with business partners. Seeking to bring exceptional organizational and interpersonal skills to an executive assistant role.
Overview
8
8
years of professional experience
Work History
Dealer Sales Operations Specialist
SpotOn
12.2022 - Current
- Oversaw dealer application pipeline, ensuring accurate data entry and compliance checks.
- Collaborated with dealers and internal teams to resolve application holds promptly.
- Organized annual out-of-state dealer conferences to enhance engagement and networking opportunities.
- Drafted and distributed communications for bonuses and compensation.
- Cultivated strong client relationships through consistent follow-up and dedicated service.
Underwriter I
SpotOn
San Francisco
12.2019 - 12.2022
- Evaluated risk and compliance on business applications for payment processing.
- Conducted due diligence, including credit verification and fraud prevention.
- Trained new hires while collaborating on high-volume dealer accounts.
- Communicated directly with executive-level account managers and clients to ensure alignment.
- Supported department leadership during managerial absences to maintain operational continuity.
Guest Service Associate
European Wax Center
Pleasant Hill
07.2019 - 12.2019
- Scheduled appointments, upsold services, and provided post-visit follow-up
- Maintained accurate records and met daily booking and sales goals
Hostess
The Cheesecake Factory
Walnut Creek
06.2019 - 12.2019
- Managed guest reservations and seating logistics for high-volume restaurant
- Delivered excellent guest service and supported front desk operations
Front Desk Receptionist
Courtyard Marriott
Vallejo
03.2018 - 04.2019
- Facilitated efficient guest check-ins and check-outs, processed reservations, resolved guest concerns promptly, and ensured follow-up to maintain high customer satisfaction.
- Supervised cash handling procedures, performed daily financial reconciliations.
- Supported cross-departmental functions during peak hours and shortages.
Top Cover Technician
ProLab Orthotics
Napa
09.2017 - 12.2017
- Operated specialized machinery and completed precision-based production
- Maintained strict quality and safety standards in a fast-paced environment
Education
High School Diploma -
Vista High School
San Pablo, CA01.2017
Skills
- Executive and Administrative Support
- Customer Relationship Management
- Event and Travel Planning
- Client communication
- Conflict resolution
- Confidential information handling
- Data entry
- Teamwork and collaboration
- Salesforce
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Dealer Sales Operations Specialist
SpotOn
12.2022 - Current
Underwriter I
SpotOn
12.2019 - 12.2022
Guest Service Associate
European Wax Center
07.2019 - 12.2019
Hostess
The Cheesecake Factory
06.2019 - 12.2019
Front Desk Receptionist
Courtyard Marriott
03.2018 - 04.2019
Top Cover Technician
ProLab Orthotics
09.2017 - 12.2017
High School Diploma -
Vista High School
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