Esmeralda Torrecilla
Anaheim
Summary
Ambitious Receptionist equipped to handle front desk operations greeting guests, routing correspondence, and solving immediate issues. Goal-oriented and meticulous professional with outstanding computer skills and telephone etiquette. Committed to contributing to company growth.
Overview
1
1
Certification
12
12
years of professional experience
Work History
Receptionist
Anaheim Wellness Center
Anaheim
02.2025 - Current
- Greeted patients and visitors with a friendly and professional demeanor.
- Managed incoming calls and directed inquiries to appropriate staff members.
- Scheduled and confirmed appointments, managing a complex calendar for multiple staff members.
- Scheduled appointments using electronic health record systems for optimal efficiency.
- Processed payments and updated accounts to reflect balance changes.
- Maintained patient confidentiality in compliance with healthcare regulations.
Sales Floor Associate
TJX Companies
Orange
11.2024 - Current
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Maintained clean and organized sales floor to enhance customer experience.
- Processed transactions efficiently using point-of-sale systems and cash handling procedures.
- Collaborated with team members to achieve store goals and improve service quality.
- Participated in training new staff on company policies and customer service techniques.
Lead Busser
Walt Disney World Company
Anaheim
11.2014 - 06.2020
- Assisted servers by delivering food and beverages promptly.
- Collaborated with kitchen staff to ensure efficient food flow.
- Demonstrated excellent customer service skills while interacting with guests and staff members.
- Greeted guests and provided them with menus.
- Coordinated table settings and maintained cleanliness in dining areas.
Education
High School Diploma -
Anaheim High School
Anaheim06-2011
Some College (No Degree) - General Studies
Fullerton College
Fullerton, CASkills
- EHR management
- Patient confidentiality
- Appointment scheduling
- Reception desk management
- Office administrative support
- Attention to detail
- Conflict resolution
- Service-oriented mindset
- Positive and professional
Certification
- 80 hour Medi-Cal Peer Support Specialist Training
Timeline
Receptionist
Anaheim Wellness Center
02.2025 - Current
Sales Floor Associate
TJX Companies
11.2024 - Current
Lead Busser
Walt Disney World Company
11.2014 - 06.2020
High School Diploma -
Anaheim High School
Some College (No Degree) - General Studies
Fullerton College