Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Esmeralda Sosa

Sacramento

Summary

Dynamic professional with over five years of diverse experience in customer service and leadership across retail, food service, and event management sectors. Proven ability to enhance customer satisfaction through effective problem-solving, clear communication, and strong team coordination. Eager to apply expertise in customer relations and service excellence to drive impactful experiences as a Customer Experience Specialist. Committed to fostering positive interactions that contribute to organizational success and customer loyalty.

Overview

6
6
years of professional experience

Work History

Cashier

IKEA
11.2024 - Current
  • Provide fast, accurate, and friendly checkout service to a high volume of customers.
  • Handle cash, card, and digital transactions with precision and accountability.
  • Assist customers with product questions and maintain a positive, welcoming checkout experience.
  • Collaborate with team members to maintain efficiency during peak hours.
  • Support store operations by keeping workstations organized and customer-ready.

92A (Automated Logistical Specialist)

Army National Guard
01.2023 - Current
  • Manage and organize equipment, supplies, and inventory to support mission readiness.
  • Maintain detailed records and ensure accuracy in logistical operations.
  • Collaborate with team members to complete tasks efficiently under strict deadlines.
  • Demonstrate discipline, adaptability, and accountability in high-pressure environments.
  • Support leadership with planning and execution of logistical tasks during drills and training exercises.

Manager

Fiestas Special Events
07.2019 - 12.2024
  • Oversee daily operations and ensure seamless execution of large-scale events, consistently prioritizing customer satisfaction.
  • Train, supervise, and delegate responsibilities to staff, ensuring team members deliver excellent service.
  • Act as key holder, managing store opening/closing procedures and maintaining cash accuracy.
  • Maintain inventory levels and coordinate supplies to ensure smooth event flow.
  • Resolve customer concerns quickly and professionally, reinforcing a positive brand experience.

Cashier / Stock Associate

HomeGoods
10.2023 - 03.2024
  • Processed customer purchases quickly and accurately while delivering friendly service.
  • Counted and balanced register cash at the end of each shift with high accuracy.
  • Assisted in cash office operations, including preparing new cash bags for upcoming business days.
  • Stocked merchandise, organized displays, and maintained a clean, customer-ready sales floor.
  • Supported store operations by ensuring both financial accuracy and positive customer experiences.

Repair Technician

Volt
09.2022 - 05.2023
  • Assessed and resolved technical issues on high volumes of Apple products.
  • Maintained productivity and accuracy under strict deadlines.
  • Assisted and trained new hires, ensuring consistent quality and customer standards.

Fulfillment Associate

Amazon
02.2022 - 06.2022
  • Processed and prepared customer orders with speed and accuracy in a high-volume warehouse.
  • Organized and stocked merchandise to maintain workflow efficiency.
  • Operated scanning systems and followed safety standards to ensure accuracy in shipments.
  • Collaborated with team members to meet strict productivity and quality goals.

Cashier/Waitress

Molcajetes Apatzingan Mexican Restaurant
04.2021 - 09.2021
  • Provided friendly and efficient customer service in a fast-paced environment.
  • Accurately processed cash and card transactions.
  • Ensured a clean and welcoming atmosphere for guests.

Cashier Team Lead

Joyeria Ramos & Accesorios Vaqueros Inc.
02.2020 - 01.2021
  • Handled all transactions with accuracy and professionalism.
  • Balanced cash drawers and trained new team members.
  • Organized and replenished merchandise to improve customer experience.

Education

High School Diploma -

C. K. McClatchy High School
Sacramento, CA

Skills

  • Customer Service & Support
  • Conflict Resolution
  • Team Leadership & Training
  • Cash Handling & Accuracy
  • Inventory & Operations
  • Bilingual: Spanish
  • Communication Skills

Languages

Spanish

Timeline

Cashier

IKEA
11.2024 - Current

Cashier / Stock Associate

HomeGoods
10.2023 - 03.2024

92A (Automated Logistical Specialist)

Army National Guard
01.2023 - Current

Repair Technician

Volt
09.2022 - 05.2023

Fulfillment Associate

Amazon
02.2022 - 06.2022

Cashier/Waitress

Molcajetes Apatzingan Mexican Restaurant
04.2021 - 09.2021

Cashier Team Lead

Joyeria Ramos & Accesorios Vaqueros Inc.
02.2020 - 01.2021

Manager

Fiestas Special Events
07.2019 - 12.2024

High School Diploma -

C. K. McClatchy High School

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Esmeralda Sosa