Esmeralda R. Siordia
Rosemead
Summary
Dynamic Shift Leader at Wingstop with a proven track record in motivating teams and resolving operational challenges. Skilled in efficient problem-solving and ensuring safety standards, I excel in fast-paced environments. Proficient in POS systems and committed to delivering exceptional customer service while managing cash and inventory effectively.
Overview
5
5
years of professional experience
Work History
Shift Leader
Wingstop
09.2024 - 01.2026
- Lead the team to fulfill safety protocols.
- Motivated team members through regular performance feedback.
- Distributed responsibilities among team members to enhance productivity.
- Resolved operational issues, addressing customer complaints, equipment failures, and staffing shortages.
- Multitasking and ensuring smooth and efficient shift operations.
- Organized daily responsibilities to complete tasks on time.
- Demonstrated expertise in operating point-of-sale systems during transactions.
- Managed cash and inventory.
- Performed closing and opening procedures to ensure smooth store operations.
Taquería Peribán
02.2021 - 08.2024
- Communicates effectively with colleagues and manager to complete tasks such washing dishes, serve food, clean tables, and use cashier.
- Provides details about the food on the menu to help customers order their desired dish.
- Take online orders from customers.
- Arrives promptly and dresses appropriately to work.
- Cleans assigned area before closing.
- Prepare all needed ingredients and materials before opening the restaurant.
- Constantly checks in with customers during their time at the restaurant.
Education
B.A - Spanish
California State University, Los Angeles
Los Angeles, CA05-2029
H.S Diploma -
San Gabriel High School
San Gabriel, CA05-2022
Skills
Communication
- Team leadership
- Efficient problem solving
- Safety standards
- Time management
- Customer service
- Attentive
- Fast-paced adaptability
- Social media research
- Microsoft Word proficiency
- PowerPoint proficiency
- Google Docs proficiency
References
- Luis Antonio Martin, Owner of Taquería Peribán, 626.625.3649
- Alberto Cortez, Manager, 626.703.1109
- Juan Daniel Soledad, Manager, 626.295.1727
Timeline
Shift Leader
Wingstop
09.2024 - 01.2026
Taquería Peribán
02.2021 - 08.2024
B.A - Spanish
California State University, Los Angeles
H.S Diploma -
San Gabriel High School