Esmeralda Perez
Riverside
Summary
Dedicated and experienced server with a proven track record of delivering exceptional customer service and maintaining high standards of efficiency and professionalism in the hospitality industry. Seeking a position where I can leverage my expertise to provide a memorable dining experience for guests while contributing to the success and reputation of the establishment.
Overview
8
8
years of professional experience
Work History
Shift Leader
Pietro's Italian Cuisine
Riverside
05.2018 - Current
- Company Overview: Italian Cuisine
- Managed and supervised a team of 7 during busy shifts, ensuring prompt and friendly service.
- Enforced company policies, safety procedures, and health standards.
- Trained new hires in food preparation, customer service, and order accuracy.
- Oversaw cash handling, maintained accurate registers, and executed bank deposits.
- Facilitated smooth shift transitions and provided clear instructions to incoming staff.
- Italian Cuisine
- Part Time
Sweeties Fashion
Posada inc.
Riverside
01.2017 - 07.2022
- Company Overview: Retail
- Supervise and lead a team of 5 during shifts, ensuring a smooth and productive work environment.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Completed day-to-day duties accurately and efficiently.
- Create employee schedules, assign tasks, and manage daily operations to meet performance and sales goals.
- Monitor inventory levels and assist in restocking to prevent shortages and enhance customer experience.
- Handle customer inquiries, complaints, and complex transactions, providing resolutions and maintaining positive customer relations.
- Perform cash handling, reconcile registers, and oversee daily financial transactions.
Education
GED -
Riverside City College
Riverside, CASkills
- Team leadership and supervision
- Excellent customer service skills
- Employee training and development
- Effective communication and interpersonal skills
- Problem-solving and decision-making
Accomplishments
Throughout my tenure as a shift leader in the restaurant industry, I have consistently demonstrated a strong commitment to operational excellence, customer satisfaction, and team leadership. I have successfully implemented and optimized various strategies to enhance the overall restaurant experience.
Languages
- Spanish, Native or Bilingual Proficiency
- English, Native or Bilingual Proficiency
Timeline
Shift Leader
Pietro's Italian Cuisine
05.2018 - Current
Sweeties Fashion
Posada inc.
01.2017 - 07.2022
GED -
Riverside City College