Summary
Overview
Work History
Education
Skills
Bilingual
Languages
Timeline
Generic

Cielorosa Godinez

Fresno

Summary

Friendly Reservation Agent with proficiency in interacting effectively by telephone with guests of diverse ages, backgrounds and interests. Projects service-mentality with warm, caring attitude while maintaining efficiency and optimizing revenue. Offering 3 1/2 years of experience in customer serivce.

Overview

8
8
years of professional experience

Work History

Remote Customer Advocate

United Healthcare
02.2022 - 11.2024
  • Provided timely support during high-traffic periods, ensuring all customers received prompt assistance and resolution of issues.
  • Researched and resolved account and service problems with friendly, knowledgeable support.
  • Enhanced customer satisfaction by addressing insurance-related inquiries and resolving issues promptly.
  • Provided exceptional customer service, assisting patients in understanding their insurance benefits and financial responsibilities.
  • Maintained knowledge of benefits claim processing, claims principles, medical terminology, and procedures and HIPAA regulations.
  • Verified patient insurance coverage and benefits for medical claims.

Reservationist

National Express Transit Corporation
05.2018 - 02.2022
  • Utilized reservation software proficiently, ensuring quick response times during high call volumes.
  • Handled challenging situations or dissatisfied customers professionally, resolving issues and retaining business when possible.
  • Responded to customer requests for products, services, and company information.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.

Customer Service Representative

Alorica
09.2016 - 05.2018
  • Enhanced customer satisfaction through innovative strategies targeting resolution of concerns.
  • Collected customer feedback, and made process changes to exceed customer satisfaction goals.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Provided information regarding charge accounts and loyalty programs.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Education

High School Diploma -

Carter G. Woodson Public Charter High School
Fresno, CA
06.2012

Skills

  • Excellent skills in Dispatching and making reservations for clients
  • Ability to train , supervise and motivate customer service representatives
  • A team player , knowledgeable
  • Friendly service mentality
  • Team Work Scheduling
  • Work Crew Dispatch
  • Traffic Monitoring
  • Route Planning and Adjustment
  • Service Vehicle Dispatch

Bilingual

Fluent in English and in Spanish.

Languages

Spanish
Professional Working

Timeline

Remote Customer Advocate

United Healthcare
02.2022 - 11.2024

Reservationist

National Express Transit Corporation
05.2018 - 02.2022

Customer Service Representative

Alorica
09.2016 - 05.2018

High School Diploma -

Carter G. Woodson Public Charter High School

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Cielorosa Godinez