Esmeralda Mendoza
Emeryville
Summary
Accomplished customer service representative, looking to expand and grow in any field. Reliable and responsible, ready to learn, and be a great asset to your team.
Overview
2024
2024
years of professional experience
Work History
Receptionist
Green Valley Smiles
- Confirmed appointments, communicated with clients, and updated client records
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Scheduled appointments for clients, and set up a work meeting to better understand ways to assist patients.
Wax Specialist
European Wax Center
02.2015 - 02.2024
- Enhanced client satisfaction by providing high-quality waxing services and maintaining a clean workspace.
- Educated clients on proper aftercare procedures for optimal results and minimal discomfort.
- Complied with state licensing regulations by maintaining required documentation and participating in continuing education courses as needed.
Customer Service Representative
CBRE
09.2019 - 11.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Administrator
Coca-Cola
04.2015 - 04.2016
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
Education
AA - Business Administration
Solano Community College
Fairfield, CA06.2019
High School Diploma -
Berkeley High School
Berkeley, CA06.2012
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
- Customer/Client relations
- Scheduling
- Data inputting
- Office administration
- File management
- Document management
- Calendar management
- Typing speed
- Basic accounting
Languages
Spanish
Full Professional
Timeline
Customer Service Representative
CBRE
09.2019 - 11.2020
Administrator
Coca-Cola
04.2015 - 04.2016
Wax Specialist
European Wax Center
02.2015 - 02.2024
Receptionist
Green Valley Smiles
AA - Business Administration
Solano Community College
High School Diploma -
Berkeley High School
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