Esmeralda Machado
Porterville,CA
Summary
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
10
10
years of professional experience
Work History
Eligibility Clerk
Housing Authority Of Tulare County
02.2024 - Current
- Handle Large Case loads for different programs.
- Reduced application processing times with thorough document verification and efficient information gathering.
- Boosted customer satisfaction rates, addressing client concerns promptly and providing accurate information about their eligibility status.
- Maintained high levels of accuracy in data entry, ensuring all client records were up-to-date and errorfree.
- Provided exceptional customer service, responding to inquiries promptly and guiding clients through the application process efficiently.
- Managed a large caseload effectively, prioritizing tasks based on deadlines and complexity of applications.
- Assisted in redesigning forms for improved clarity, making it easier for applicants to understand requirements and provide necessary documentation.
- Reviewed case files periodically to ensure compliance with changing regulations and to identify any necessary adjustments.
- Assisted clients with accurate eligibility form, application and document completion.
- Scheduled appointments with applicants to gather information and explain benefits processes.
- Reviewed applications for different aid programs and determined which qualification criteria for individuals.
- Interviewed applicants and explained scope of different available benefits.
- Assisted clients with completion of applications and paperwork.
- Maintained detailed records of client interactions, ensuring accuracy and confidentiality of sensitive information.
- Processed and certified documents for accuracy and compliance with government regulations.
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
Patient Service Representative
Optum
03.2022 - 07.2022
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Translated for patients from english to Spanish.
- Managed patient registration process, confirming data accuracy and completeness.
- Built and maintained positive working relationships with patients and staff.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Trained new staff on filing, phone etiquette and other office duties.
- Facilitated communication between patients and various departments and staff.
- Helped patients complete necessary medical forms and documentation.
- Notified urgent care of incidents and urgent symptoms relating to patients in order for staff to take swift action.
- Checked in patients for urgent care making sure to screen thoroughly to isolate COVID patients
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Collaborated with administrative personnel to focus on urgent care wait times by redirecting patients if symptoms where routine visit related.
- Followed appropriate procedures to minimize patient's exposure to spreadable diseases.
Property Preservation Specialist
Empress Mortgage
06.2021 - 01.2022
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Worked closely with clients to facilitate appropriate inspections on weekly, bi-weekly or monthly request.
- Submitted bids to banks for mandatory repairs for accurate compliance based of property owner/bank.
Navigation Center Representative
Family Health Care Network
10.2013 - 11.2019
- Answered phone calls for all 28 facilities
- Daily phone call goal of 120+ calls
- Medical terminology
- Updates status on pending referrals
- Patient Portal Request
- Verifying medical eligibility
- Scheduling for 28 Medical clinics & dental all around Tulare and Fresno county
- Calling in prescriptions/verifying medical records
- Provider Schedules
- ER reports / ADMIN follow ups
- Nurse triage services
- Dental recalls
- Scheduled transportation services
- Ran reports to ensure fiscal goals
- Established and maintained working relationships with patients, employees and public.
- Answered telephone calls, took messages, re-directed calls and assisted callers with questions or concerns.
- Scanned patients' paperwork to patient chart and assisted with batch scan filing.
- Answered telephone calls to offer office information, answer questions and direct calls to staff.
- Received, recorded and addressed incoming and outgoing communication via telephone and email.
- Carried out front office duties utilizing data entry skills in framework of medical database.
- Recalled patients for diabetic care, hypertension, retinal screenings, annual physicals (adults and children)
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution
Education
No Degree - Cosmetology
Milan Institute - Visalia
Visalia, CA01.2024
Medical Assistant Certificate -
Porterville Adult School
Porterville, CA2012
Skills
- Critical Thinking
- Problem Anticipation and Resolution
- Prioritization
- Clear Communication
- Flexibility and Adaptability
- Multitasking Abilities
Languages
Spanish
Full Professional
Timeline
Eligibility Clerk
Housing Authority Of Tulare County
02.2024 - Current
Patient Service Representative
Optum
03.2022 - 07.2022
Property Preservation Specialist
Empress Mortgage
06.2021 - 01.2022
Navigation Center Representative
Family Health Care Network
10.2013 - 11.2019
No Degree - Cosmetology
Milan Institute - Visalia
Medical Assistant Certificate -
Porterville Adult School
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