Esmeralda Franco

Provides LAX lounges with linen services.

• Delegated tasks to team members according to individual strengths.
• Oversaw the training of new employees on job responsibilities and expectations.
• Ensured that safety protocols were followed at all times by all staff members.
• Communicated employee, customer and workplace needs to managers.
• Inspected work environment for health and safety hazards and reported findings to managers.
• Organized workflow tasks to prevent downtime and production gaps.

• Managed day-to-day operations, ensuring high levels of customer service and satisfaction.
• Resolved customer complaints in a timely manner with an emphasis on maintaining positive relationships.
• Acknowledged outstanding staff performance to boost company morale and productivity.
• Recruited and hired associates to meet business needs and requirements.
• Monitored daily operations of various departments, developing action plans when necessary.
• Coordinated training programs for new hires; created detailed job descriptions based on roles and responsibilities.
• Identified and reported unacceptable work performance and disciplinary problems to supervisor or manager.
• Controlled budgets and conducted financial analysis to optimize profitability.
• Established and maintained relationships with vendors.
• Prepared staff work schedules and assigned specific duties.

• Developed training modules and documentation to train staff.
• Identified operational process inefficiencies to recommend necessary improvements.
• Oversaw personnel to maintain adequate staffing and minimize overtime.
• Maintained frequent interaction with senior management to measure goal achievement and determine areas of improvement.
• Organized weekly team meetings to discuss progress on projects, review new policies, and motivate employees to reach their goals.
• Scheduled equipment cleanings, maintenance, and repairs and ordered new equipment and tools.
• Reported customer and employee accidents, injuries, and concerns for supervisor review.

• Trained new employees on company policies, procedures and work ethics.
• Supervised and coordinated activities of staff to ensure compliance with established policies, procedures, and standards.
• Delegated tasks to team members according to individual strengths.
• Oversaw the training of new employees on job responsibilities and expectations.
• Assessed staff performance on a regular basis, providing feedback and coaching as necessary to improve results.

Provided vacuum sealed bags for Panasonic Tesla batteries and transportation wood crates.