Esmeralda Esquivel

• Led cross-functional projects to improve operational efficiency and enhance service delivery.
• Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
• Managed inventory levels, ensuring stock accuracy and timely replenishment.
• Operated cash register, processing transactions efficiently and accurately.
• Developed and maintained positive relationships with regular customers, fostering loyalty.
• Unloaded produce items from truck, broke down pallets, loaded flats with proper produce items for placement on produce floor and checked produce on display for quality.
• Efficiently performed retail merchandising, stocking, cleaning, down stocking and pricing.
• Maintained food safety standards by properly storing perishable items and monitoring expiration dates.
• Maintained safe, clean and well-organized working and shopping environment by sweeping and mopping floors and complying with health and sanitation procedures adhering to safe work practices.
• Gained proficiency in operating various cleaning equipment for optimal results.
• Maintained floor cleaning and waxing equipment.

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Informed customers about special promotions and provided detailed information for various products.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
• Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.

• Helped customers complete purchases, locate items, and join reward programs.
• Assisted customers by answering questions and fulfilling requests.
• Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
• Answered customers' questions, and provided information on procedures or policies.
• Identified prices of products using cash registers or price scanners. Assisted with duties in other areas of store, bagging and carrying out customers items.
• Maintained a clean and sanitized checkout area.
• Maintain an awareness of promotions and advertisements.

• Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
• Managed cash flows, audited tills and receipts and upheld store policies to increase profits.
• Restocked napkins, plates, and silverware, as well as beverages and condiments.
• Discussed menu options with guests, took orders and provided the kitchen with special dietary information.
• Transported meals in an efficient manner while maintaining food safety.

• Supervised children's activities, maintaining happiness, safety and well-being.
• Prepared and served food and drinks to guests, meeting hygiene and safety standards.
• Decorated and set tables in accordance with party themes and age groups.
• Planned parties according to customer specifications.
• Communicated with supervisors on frequent basis to escalate customer concerns, store issues and inventory

requirements.

• Welcomed and acknowledged guests with smile, eye contact and friendly verbal greeting
• Anticipated guests' service needs by asking questions to better understand needs and listening to guest preferences.
• Restocked napkins, plates, and silverware, as well as beverages and condiments.
• Discussed menu options with guests, took orders and provided the kitchen with special dietary information.
• Transported meals in an efficient manner while maintaining food safety.