Esmeralda Diana Cortez Zavala
8901 Calden Ave 503
Summary
Seeking full-time employment in an environment where my skills and experience can be most effectively utilized. Look forward to working with a company that offers the opportunity for growth and advancement.
Experienced with assessing loan applications and determining creditworthiness. Utilizes comprehensive financial knowledge to guide clients through loan process. Strong understanding of regulatory compliance and risk assessment.
Overview
12
12
years of professional experience
1
1
Certification
Work History
IHSS Provider
IHSS In Home Support Services
01.2021 - Current
- Provided personalized care and support to clients with disabilities and elderly individuals.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Developed and maintained trusting relationships with clients through effective communication.
- Administered medication and monitored health conditions, ensuring compliance with care plans.
- Improved client nutrition by preparing healthy meals according to dietary restrictions and preferences.
- Implemented creative problem-solving techniques to address unique challenges faced by each individual client effectively.
- Ensured client dignity by respecting privacy and maintaining strict confidentiality of personal information.
- Assisted clients in maintaining a clean, safe, and organized home environment for optimized health and comfort.
- Facilitated transportation to medical appointments, ensuring timely arrival and advocating for client needs during visits.
- Provided compassionate companionship, engaging clients in meaningful conversation and recreational activities.
- Educated clients about healthcare resources available within the community, enhancing access to essential support services as needed.
Special Ed Instructional Assistant
Hollydale Elementary School
05.2016 - 11.2020
- Facilitated support for children with learning disabilities in completing classroom assignments and tasks under teacher supervision.
- Help students stay focused with lecture
- Help with any questions or concerns they may have
- Assisted teachers in implementing lesson plans and classroom activities.
- Supported students with diverse learning needs to enhance engagement and understanding.
- Supervised students during non-instructional times such as lunch breaks or recess periods, maintaining safety standards at all times.
- Provided support during classes, group lessons, and classroom activities.
- Provided one-on-one support to students with special needs, enabling them to achieve academic success.
Marketing
Access Dental
10.2015 - 04.2016
- Signed qualifying clients up manually into dental plan
- Informed clients of the services and benefits provided for them through the dental plan
- Answered any questions or concerns
Marketing
Life line Program
07.2015 - 09.2015
- Facilitated client enrollment for complimentary mobile phone services.
- Communicated program services to stakeholders and participants.
- Facilitated same-day phone activation processes to enhance customer experience.
- Orchestrated preparation and distribution of marketing materials to enhance brand visibility.
- Oversaw annual marketing budgets, strategically allocating resources to maximize ROI on initiatives.
Student Worker
El Camino College
03.2014 - 06.2015
- Facilitated student access to textbooks and educational resources.
- Organized and shelved books in alphabetical order to enhance accessibility.
- Managed book check-in and check-out processes for students.
- Monitored magazine inventory and ensured timely check-ins.
- Oversaw daily operations of computer lab to ensure optimal functionality.
- Facilitated class research initiatives to enhance academic understanding.
- Facilitated organization of student events and activities to foster campus engagement.
- Oversaw schedule management and streamlined communication processes to enhance operational efficiency.
Education
High School Diploma -
Dominguez High School
Associates Degree - undefined
El Camino College
Student - undefined
Dominguez Hills University
Skills
- Bilingual English/Spanish
- Self-motivated; Outstanding Leadership Skills
- Goal oriented
- Loan origination
- Residential mortgage lending regulations
- Pre-approval process
- Decision-making
- NMLS registration
- Practiced at FHA loan process
- Income evaluation
Certification
Oncourse Learning 20 hour course
MLO Academy
Century 21
Languages
English
Spanish
Timeline
IHSS Provider
IHSS In Home Support Services
01.2021 - Current
Special Ed Instructional Assistant
Hollydale Elementary School
05.2016 - 11.2020
Marketing
Access Dental
10.2015 - 04.2016
Marketing
Life line Program
07.2015 - 09.2015
Student Worker
El Camino College
03.2014 - 06.2015
Associates Degree - undefined
El Camino College
Student - undefined
Dominguez Hills University
High School Diploma -
Dominguez High School