Esmeralda Cortes
Anaheim
Summary
Results-driven Warranty Administrator at Crevier BMW with expertise in data reconciliation and compliance management. Demonstrated analytical thinking by generating detailed reports on warranty performance metrics, leading to improved resolution rates. Skilled in records management and effective time management, ensuring thorough processing of claims and enhancing operational efficiency.
Overview
12
12
years of professional experience
Work History
Warranty Administrator
Crevier BMW
Santa Ana
10.2017 - Current
- Generated reports on warranty performance metrics including turnaround times and resolution rates.
- Ensured compliance with applicable laws governing consumer protection rights when dealing with warranty claims.
- Reconciled warranty receivables with payments using appropriate accounting schedules.
- Resubmitted rejected warranty claims and received authorization for write-offs.
- Examined claims, records and procedures to grant approval of coverage.
- Drafted statements of loss to summarize payments, underlying policy coverages and damages.
- Prepared and reviewed insurance-claim forms and related documents for completeness.
Guest Service Representative
Target
Anaheim
09.2013 - 10.2017
- Answered phone calls to assist customers with questions and orders.
- Managed scheduling, payroll, and time off requests for team members.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Checked personal identifications during alcohol and tobacco sales.
- Inventoried stock and placed new orders to maintain supplies for expected demand.
- Assisted with training new cashiers and customer service team members to increase speed of onboarding.
- Maintained accurate records of all transactions, ensuring compliance with company policies and procedures.
- Monitored cashier performance, providing feedback as needed.
- Processed payments promptly for customers to exceed productivity standards.
Education
Associate of Science - Socio
Cypress College
Cypress, CA05-2016
Skills
- Effective Time Management
- Data reconciliation
- Analytical thinking
- Automotive industry expertise
- Records management
- Compliance management
- Paperwork coordination
Timeline
Warranty Administrator
Crevier BMW
10.2017 - Current
Guest Service Representative
Target
09.2013 - 10.2017
Associate of Science - Socio
Cypress College
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