Esmeralda Barocio
Petaluma
Summary
Dynamic Customer Relations Specialist with a proven track record at Mountanos Family Coffee and Tea Company, excelling in conflict resolution and order processing. Fluent in Spanish, I effectively enhance customer satisfaction by delivering tailored solutions and maintaining compliance documentation, ensuring a seamless experience for all clients.
Overview
9
9
years of professional experience
Work History
Customer Relations Specialist
Mountanos Family Coffee and Tea Company
Petaluma
05.2025 - Current
- Facilitate customer inquiries through phone, email, and in-person communication.
- Resolve customer complaints by coordinating with internal teams, and providing solutions.
- Manage order processing, ensuring accuracy, and timely fulfillment of customer requests.
- Answer customer inquiries via telephone, email, and in person.
- Collaborate with other departments to ensure the timely resolution of customer issues.
Beverage Server
Graton Resort Casino
Rohnert Park
04.2024 - 05.2025
- Served beverages promptly to enhance guest satisfaction.
- Maintained cleanliness of service areas and equipment.
- Assisted guests with menu selections and beverage recommendations.
- Monitored guest behavior to ensure a safe environment.
- Performed cash register transactions accurately and efficiently.
- Ensured compliance with alcoholic beverage control laws by monitoring guest consumption of alcohol.
Registered Behavior Technician
KYO
San Francisco
10.2021 - 11.2024
- Implemented individualized treatment plans for clients with autism spectrum disorders.
- Collected data on client progress during therapy sessions for analysis.
- Collaborated with therapists to develop effective behavioral intervention strategies.
- Engaged clients in therapeutic activities to promote skill acquisition and generalization.
- Maintained accurate client records and documentation for compliance purposes.
- Communicated effectively with families to provide updates on client progress.
- Utilized Applied Behavioral Analysis principles in daily instruction activities.
Cashier
Petaluma Market
Petaluma
01.2021 - 09.2021
- Processed customer transactions efficiently at Petaluma Market checkout.
- Assisted customers with product inquiries and recommendations during shopping visits.
- Operated cash register and handled cash, credit, and debit transactions accurately.
Starbucks
Safeway
Rohnert Park
08.2018 - 12.2020
- Prepare or serve hot or cold beverages, such as coffee, espresso drinks, blended coffees, or teas.
- Check the temperatures of freezers, refrigerators, or heating equipment to ensure proper functioning.
- Describe menu items to customers, or suggest products that might appeal to them.
- Provide customers with product details, such as coffee blends, or preparation descriptions.
- Serve prepared foods, such as muffins, biscotti, or bagels. preparation.
- Weigh, grind, or pack coffee beans for customers.
- Wrap, label, or date food items for sale.
- Create signs to advertise store products or events.
- Set up or restock product displays.
Busser
Mi Pueblo
Petaluma
10.2016 - 07.2018
- Stocked supplies and organized service areas for optimal workflow.
- Assisted servers by delivering food and drinks promptly.
- Cleared tables and reset settings for efficient dining experiences.
- Maintained cleanliness of dining area and restrooms throughout shifts.
- Monitored customer needs, ensuring satisfaction during meals.
- Adhered to safety and sanitation regulations consistently.
- Bussed and reset tables in an orderly fashion.
Education
Bachelor of Arts - Psychology
Sonoma State University
Rohnert Park, CA05-2022
Bachelor of Arts - Spanish
Sonoma State University
Rohnert Park, CA05-2022
Skills
- Fluent In Spanish
- Order processing
- Conflict resolution
- Data entry
- Product knowledge
- Compliance documentation
- Behavioral analysis
References
References available upon request.
Timeline
Customer Relations Specialist
Mountanos Family Coffee and Tea Company
05.2025 - Current
Beverage Server
Graton Resort Casino
04.2024 - 05.2025
Registered Behavior Technician
KYO
10.2021 - 11.2024
Cashier
Petaluma Market
01.2021 - 09.2021
Starbucks
Safeway
08.2018 - 12.2020
Busser
Mi Pueblo
10.2016 - 07.2018
Bachelor of Arts - Psychology
Sonoma State University
Bachelor of Arts - Spanish
Sonoma State University
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