Esme LeDrew
Grand Falls-Windsor,NL
Summary
Co- Owner/Operator at The Bookmark, Inc. with a proven track record in operations management and customer service excellence. Successfully developed marketing strategies that boosted brand visibility and enhanced customer satisfaction.
I love interacting with customers and take customer service very seriously.
I've been retired for nearly 10yrs due to medical problems with my husband, and if consider for the position I would gladly go into more detail about that .
I would love to be consider for the position at your establishment and would give 110% into making and continuing your business to thrive .
Thanks for your consideration,
Esme P LeDrew
Overview
18
18
years of professional experience
Work History
Owner/Operator
The Bookmark, Inc.
Grand Falls-Windsor
09.1996 - 07.2014
- Managed daily operations and ensured seamless customer service experience.
- Trained and supervised staff on operational procedures and best practices.
- Developed marketing strategies to enhance brand visibility and drive sales.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Established relationships with local suppliers for cost-effective procurement of materials.
- Analyzed customer feedback to refine product offerings and improve satisfaction rates.
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
- Trained and motivated employees to perform daily business functions.
Education
High School Diploma -
Point Leamington High School
Point LeamingtonSkills
Operations management
Documentation and reporting
Hiring
Business planning
Staff training and development
Operations oversight
Inventory management
Payroll processing
Cashflow management
Strong work ethic
Decision-making
Dependable and reliable
Customer service
Schedule management
Languages
English
Elementary
Timeline
Owner/Operator
The Bookmark, Inc.
09.1996 - 07.2014
High School Diploma -
Point Leamington High School