Eslam Eraky
Calgary,AB
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
Work History
Marketing and Customer Service
Adam's Gourmet Services
09.2023 - Current
- Enhanced customer satisfaction by addressing and resolving inquiries promptly and professionally.
- Facilitated regular meetings with clients to discuss campaign progress, address concerns, and gather valuable feedback for optimization purposes.
- Participated in trade shows representing the company''s brand values by engaging with potential customers demonstrating excellent product knowledge.
- Streamlined internal processes by implementing efficient workflow systems and documentation methods.
Restaurant Assistant Manager
Trio Restaurant & Cafe
09.2022 - 09.2023
- Resolved customer complaints professionally, turning potentially negative experiences into positive ones that encouraged return visits.
- Ensured smooth restaurant functions with effective team communication and coordination among staff members.
- Increased sales by regularly promoting specials and upselling menu items to guests.
- Trained new employees in operational procedures and modeled duties for front and back house positions.
Restaurant Manager
Jack's Pizza Crepe Frappe
08.2018 - 09.2022
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
Education
High School Diploma -
HotelsTechnology College- Matareya
Cairo Egypet09.2010
Skills
- Brand Awareness
- Performance Tracking
- Marketing expertise
- Cross-Selling and Upselling
- Customer Service
- Problem-solving abilities
- Active Listening
- Problem Resolution
- Customer Relations
- Microsoft Excel
- Computer Proficiency
- Product Knowledge
- Client Relations
Languages
Arabic
Native or Bilingual
English
Professional Working
Timeline
Marketing and Customer Service
Adam's Gourmet Services
09.2023 - Current
Restaurant Assistant Manager
Trio Restaurant & Cafe
09.2022 - 09.2023
Restaurant Manager
Jack's Pizza Crepe Frappe
08.2018 - 09.2022
High School Diploma -
HotelsTechnology College- Matareya
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