Summary
Overview
Work History
Education
Skills
Objectives
Additional Assets
References
Timeline
Generic

E Siena Lei

Calgary,AB

Summary

  • Enthusiastic Human Resources Recruiter with eight years solid skilled experience at attaining corporate goals by maximizing results. Innovative thinker with a solid background creating compliant and efficient processes and procedures. Expert knowledge in developing employees and motivating individuals to exceed corporate objectives through recruitment initiatives-with proficient offering proven skills in HR administration. Successful human resource candidate with expertise in employee recruitment, training and payroll management. Adept at building and maintaining positive relationships with employees and management. Strong organizational skills and committed to adhering to relevant laws and regulations.
  • Well-qualified Human Resource Recruiter bringing extensive knowledge of human resources functions, with expertise in identifying, developing and retaining top talent. Coordinates job-search events to engage potential candidates and execute seamless employment placements. Dedicated to promoting efficient business operations and high productivity by on-boarding well-qualified candidates and minimizing employee turnover. History of driving advancements in training, productivity and team motivation through proactive approaches.
  • Experienced Customer-driven Customer Service Representative delivering In person, on call or virtually. solid word experienced as a Cabin Crew Member with dynamic safety and service skills. Highly effective in diffusing volatile passenger situations. Known for best customer result oriented service.
  • Dedicated Customer Service Manager; with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
  • Organized and dependable; successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

26
26
years of professional experience

Work History

Cabin Crew Member

Lynx Air
06.2022 - 02.2024
  • Reassured and comforted passengers during turbulent flights and unavoidable delays.
  • Enhanced customer satisfaction by providing exceptional in-flight service and addressing passenger concerns promptly.
  • Maximized storage space by directing passengers in correct ways of stow luggage in overhead compartments and under seats.
  • Maintained cabin safety by conducting pre-flight checks, adhering to airline policies, and following emergency procedures when necessary.
  • Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
  • Collaborated with fellow crew members to deliver a seamless flight experience for passengers, ensuring timely departure and arrival.
  • Drove passenger satisfaction by answering questions and providing solutions to issues arising during flights promptly.
  • Assisted passengers with special needs, providing personalized care and support throughout the flight.
  • Maintained high standard of cleanliness and personal appearance to promote sense of professionalism and passenger confidence in crew.
  • Maximized passenger comfort by attending to individual requests, adjusting cabin temperature, and distributing blankets or pillows as needed.
  • Inspected interior of aircraft prior to, during and after flights to make sure emergency equipment was in place.
  • Improved teamwork among crew members by actively participating in debriefings and sharing constructive feedback after each flight.
  • Operated in compliance with all airline and federal aviation regulations for complete compliance with safety and security procedures.
  • Facilitated efficient boarding processes by checking tickets, directing passengers to their seats, and assisting with carry-on luggage storage.
  • Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
  • Ensured aircraft cleanliness between flights by performing thorough inspections and coordinating cleaning crews as needed.
  • Demonstrated proper use of safety equipment, including seatbelts to inform and educate passengers prior to takeoff.
  • Provided compassionate assistance during medical emergencies onboard, administering first aid treatment according to training guidelines until further help arrived.
  • Maintained firm yet positive attitude when dealing with distressed passengers, working to provide information about connecting flights, calm fears and provide secure environment.
  • Streamlined communication between cabin crew members during flights using established protocols for relaying important information quickly and effectively.
  • Answered passengers' questions and provided solutions to issues arising during flights.
  • Followed company regulations and rules to promote safe environment for travelers and employees.
  • Advised passengers of flight regulations to maximize safety and security.
  • Attended workshops and trainings in customer service, conflict resolution tactics and safety procedures to keep abreast of all new requirements and procedures.
  • Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.

Executive Secretary to the Director /HR Recruiter Coordinator

Government of Alberta
05.2012 - 06.2020
  • Developed a comprehensive onboarding program for new hires, improving employee retention in the first year of employment.
  • Conducted thorough pre-screening interviews to assess candidate qualifications, resulting in a more efficient interview process for hiring managers.
  • Organized team workload and prioritized tasks to streamline office functions in deadline-driven environment.
  • Trained new recruiters in best practices for interviewing and assessing candidates, leading to higher success rates in filling open positions.
  • Enhanced employee engagement by implementing comprehensive HR programs and initiatives.
  • Enhanced collaboration between team members by preparing meeting materials and taking clear notes to distribute to stakeholders.
  • Streamlined HR processes for increased efficiency and reduced administrative workload.
  • Routed correspondence to facilitate timely communication between team members, customers and vendors.
  • Conducted performance evaluations, identifying areas of improvement and offering constructive feedback.
  • Trained new employees on administrative procedures, company policies and performance standards.
  • Implemented training programs to enhance employee skillsets, driving productivity improvements across the organization.
  • Reported on daily office activities to help managers stay on top of dynamic conditions and make proactive decisions.
  • Facilitated open communication channels between employees and management, resolving conflicts swiftly when needed.
  • Assisted with project planning by estimating labor, materials and schedule demands.
  • Delegated tasks to administrative staff, increasing office productivity and streamlining company operations.
  • Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
  • Created and implemented secure filing systems for sensitive employee and client documents.

Office Manager /Human Resources Intern

Government of Alberta
03.2009 - 04.2012
  • Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
  • Supported HR team in achieving hiring goals by screening resumes, conducting phone interviews, and tracking candidate progress.
  • Integrated logistic systems into company processes to improve operations and manage work orders and price changes.
  • Assisted in developing company-wide training programs to increase productivity and enhance workplace culture.
  • Established and developed highly efficient and dependable administrative team by delivering ongoing coaching and motivation and fostering career advancement.
  • Facilitated communication between employees and management by organizing regular meetings and providing a platform for open discussion.
  • Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
  • Streamlined administrative tasks such as scheduling interviews, processing background checks, and verifying employment eligibility documentation.
  • Communicated corporate objectives across all divisions through regular correspondence and scheduled status updates.
  • Contributed to the success of annual performance review processes by preparing necessary materials for managers'' evaluations of their teams'' performance levels.
  • Enhanced collaboration between team members by preparing meeting materials and taking clear notes to distribute to stakeholders.
  • Arranged corporate and office conferences for company employees and guests.
  • Coordinated fundraising events, overseeing management of volunteers, vendor relations and publicity to increase community outreach and awareness.
  • Designed marketing brochures and wrote website copy.
  • Coordinated and maintained impressive office organization to keep facilities efficient, organized and professional.
  • Delivered expert clerical support by efficiently handling wide range of routine and special requirements.

Human Resources Recruiter, Coordinator

Government of Alberta
03.2007 - 12.2009
  • Managed employee exit interviews and paperwork.
  • Streamlined the recruitment process by implementing an applicant tracking system, reducing time-to-fill for open positions.
  • Recruited and screened qualified potential employees.
  • Enhanced candidate experience with personalized communication and timely feedback throughout the interview process.
  • Enhanced employee engagement by implementing comprehensive HR programs and initiatives.
  • Conducted thorough pre-screening interviews to assess candidate qualifications, resulting in a more efficient interview process for hiring managers.
  • Trained new recruiters in best practices for interviewing and assessing candidates, leading to higher success rates in filling open positions.
  • Coordinated career fairs and university outreach events to build a pipeline of future talent for the organization.
  • Participated in diversity initiatives, fostering an inclusive work environment and attracting diverse talent pools through targeted recruitment strategies.
  • Improved productivity initiatives while coordinating itineraries and scheduling appointments.
  • Verified and investigated employment claims and data.
  • Analyzed and modified compensation and benefits policies to establish competitive programs and comply with legal requirements.
  • Administered compensation, benefits and performance management systems and safety and recreation programs.
  • Organized new employee orientation schedules for all new hires.
  • Posted positions through approved recruitment channels.
  • Converted employee status from temporary to permanent.
  • Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping.
  • Created and completed personnel action forms for all hires, terminations, title changes and terminations.
  • Maintained and scheduled complex calendars.
  • Coordinated work activities of subordinates and staff relating to employment, compensation, labor relations and employee relations.

Human Resources Recruiter

Design Group Staffing Inc.
12.2004 - 02.2007
  • Streamlined recruitment processes by implementing applicant tracking systems and targeted sourcing strategies.
  • Conducted comprehensive interviews to assess candidates'' qualifications, cultural fit, and potential for success within the organization.
  • Accurately prepared government compliance reports and proposal requests for employee data.
  • Collaborated with HR team members on workforce planning initiatives to anticipate future staffing needs.
  • Supported human resources staff with new hire orientations and monthly departmental meetings.
  • Improved interview-to-hire ratio through thorough pre-screening procedures that ensured only qualified candidates advanced to the interview stage.
  • Reviewed and confirmed that all final paid hours corresponded with timesheets and state laws.
  • Sent notices to employees and subcontractors regarding expiring documentation.
  • Assisted management staff in annual year-end processes and data audits.
  • Facilitated year-end reviews and team strength presentations with human resources partners.
  • Conducted background checks on candidates by obtaining information from law enforcement officials, previous employers and references.
  • Monitored and handled all employee claims, including performance-based and harassment incidents.
  • Maintained human resources information system and kept employee files up to date and accurate.
  • Reviewed and corrected job offer letters for completeness and accuracy before approving delivery.
  • Maintained company compliance with all local, state and federal laws, in addition to establishing organizational standards.
  • Supported HR functions with emphasis on record keeping, data entry and general HR tasks.

Operating Manager /Office Manager /Human Resources Manager

Dreamscape Travel
06.2002 - 10.2004
  • Strengthened performance metrics tracking and analysis to enhance tactical and strategic company plans.
  • Developed and maintained key performance metrics, driving continuous improvement in operations.
  • Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
  • Collaborated with sales and marketing teams to better understand customer needs and drive business growth.
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Analyzed market trends to inform strategic decision-making related to product offerings and pricing strategies.
  • Protected company assets from loss such as theft or damage by setting and enforcing effective security policies.
  • Built strong relationships with stakeholders at all levels of the organization, fostering collaboration across departments.
  • Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Conducted performance reviews each quarter, offering praise and recommendations for improvement.
  • Developed and submitted strategy and initiative reports to highlight current actions and proposed changes to corporate committee.
  • Built relationships with customers and managed accounts to drive revenue and profit.
  • Boosted team performance with enhanced employee evaluation processes.
  • Cultivated strong business relationships with clients to increase overall experience, satisfaction and retention rates.
  • Established operational objectives and work plans and delegated assignments to subordinate managers.

Senior Travel Consultant

Express Travel & Tours LTD
02.2000 - 05.2003
  • Communicated with clients to confirm itineraries, including methods of transportation, cultural standards, currency exchange and travel regulations.
  • Assessed client needs and recommended appropriate products and services to meet preferences and budget.
  • Conducted research and prepared meticulous travel itineraries complete with pricing, accommodation, airfare, transfer and tour information.
  • Booked reservations for travel, hotels, rental cars and special events such as tours and excursions.
  • Provided customers with brochures and publications containing travel information such as local customs, points of interest and foreign country regulations.
  • Organized memorable and exquisite travel itineraries and vacations for high-level clients, celebrities, politicians, and business executives.
  • Responded to clients' questions, issues, and complaints and found appropriate solutions when needed.
  • Supervised payments via credit and debit cards and handled all sensitive information with professionalism and discreteness.
  • Asked open-ended questions to better ascertain client needs and determine best international travel offerings.
  • Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
  • Responded to clients' questions, issues and complaints and implemented appropriate solutions.
  • Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.

Fashion Consultant/Assistant Customer Service Manager

Club Monaco Inc
01.1998 - 02.2002
  • Proposed accessories to complete outfits and complement clothing choices.
  • Maximized brand sales by leveraging opportunities for upselling additional clothing items, shoes and accessories.
  • Boosted sales revenue through effective upselling and cross-selling of fashion products.
  • Merchandised store inventory in seasonal and brand displays.
  • Increased customer engagement by hosting in-store fashion events and workshops.
  • Drove brand awareness by organizing display setups and assisting in merchandising.
  • Streamlined communication between clients and tailors for custom clothing orders, ensuring accurate measurements and desired outcomes.
  • Analyzed trends to developed innovative concepts through online research, magazines, competitive shopping and runway styles.
  • Participated in ongoing professional development opportunities to stay ahead of industry trends and best practices.
  • Selected clothes that flattered individual body types and capitalized on current trends.
  • Met with clients to determine style requirements and budget.
  • Performed various sales transactions, checked on invoices, prepared special orders and delivered correct merchandise.
  • Stayed on top of current fashion trends and revamped stock according to updates.

Education

Associate of Arts - Criminal Justice Studies

Athabasca University
Continuing Educ.

Flight Attendant Certification

Tourism College
Vancouver, BC
03.2018

Investigative Diploma / Police Studies

Grant MacEwan University
Edmonton, AB
06.2004

Associate of Arts - Phsychology

University Of Alberta
Edmonton, AB
06.1999

Skills

  • Talent Recruitment Management
  • On-boarding and Orientation
  • Sales & Marketing Management
  • Travel Agency Operations
  • Revenue & Income Growth
  • Customer Relationship Management
  • Strategic Business Partnership
  • Public Relation & Promotions
  • Versatile and multi-tasked, with the ability to take on greater levels of responsibilities
  • Conscientious and resourceful
  • Positive attitude; effective under pressure
  • A personable team player who relates well with peers, supervisors and customers
  • Recognized for superior service skills and willingness to go the "extra mile"
  • Well organized and detailed-mind; excel in problem solving and follow through
  • Organizational Development

Objectives

A versatile professional with a solid background as a Human Resource Recruiter, adept Manager driving team success, skilled in revising and delivering result oriented Customer Service and an experienced and successful Cabin Crew Member. Utilizing a diverse skill set refined across multiple roles, dedicated to offering exceptional service, fostering collaboration environments, and ensuring unparalleled customer satisfaction. Seeking to leverage this collective expertise to make a positive impact in a dynamic, multi-cultural and customer-focused work environment. 

Additional Assets

  • Human Resources & Management Certification Program
  • Thinking Outside the Box "Critical Thinking" Certificate
  • Communication Skills Training & Customer Service Relation Certificate
  • Advance Customer Service Aviation Certificate

References

Available Upon Request. 


Timeline

Cabin Crew Member

Lynx Air
06.2022 - 02.2024

Executive Secretary to the Director /HR Recruiter Coordinator

Government of Alberta
05.2012 - 06.2020

Office Manager /Human Resources Intern

Government of Alberta
03.2009 - 04.2012

Human Resources Recruiter, Coordinator

Government of Alberta
03.2007 - 12.2009

Human Resources Recruiter

Design Group Staffing Inc.
12.2004 - 02.2007

Operating Manager /Office Manager /Human Resources Manager

Dreamscape Travel
06.2002 - 10.2004

Senior Travel Consultant

Express Travel & Tours LTD
02.2000 - 05.2003

Fashion Consultant/Assistant Customer Service Manager

Club Monaco Inc
01.1998 - 02.2002

Associate of Arts - Criminal Justice Studies

Athabasca University

Flight Attendant Certification

Tourism College

Investigative Diploma / Police Studies

Grant MacEwan University

Associate of Arts - Phsychology

University Of Alberta

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