Summary
Overview
Work History
Education
Skills
Certification
Availability
Work Permit
Work Preference
Timeline
Open To Work
Hi, I’m

Eshpreet

Customer service
Burnaby,Canada

Summary

Detail-oriented Medical Office Assistant with extensive experience in patient communication, administrative support, and knowledge of zoning regulations. Certified in Medical Administrative Assistants and Office Procedures through MedCerts and Coursera. Proficient in Electronic Health Records (EHR) and HIPAA compliance, with strong organizational, communication, and customer service skills. Eager to leverage a solid work ethic and adaptability in a new clerical role.

Overview

1
Certification
1
year of post-secondary education
9
years of professional experience

Work History

Hifive
Vancouver, British Columbia

Customer Service Supervisor
06.2023 - 05.2026

Job overview

  • Supervised daily customer service operations to ensure team efficiency and effective public interaction.
  • Trained staff on product knowledge and service techniques to improve customer support.
  • Resolved customer complaints effectively while maintaining brand reputation and compliance with regulations.
  • Answered phone calls and responded to inquiries with professionalism and attention to detail.

CMC HOSPITAL
Ludhiana , Punjab

Receptionist
02.2017 - 07.2019

Job overview

  • Greeted patients and visitors warmly, ensuring a welcoming environment.
  • Managed incoming calls and directed them to appropriate departments for efficient service.
  • Scheduled patient appointments using hospital management software, ensuring compliance with organizational standards.
  • Assisted patients with registration and insurance verification processes, maintaining accurate records.
  • Handled appointment scheduling and confirmation, demonstrating strong organizational skills.

Education

Seneca College
Toronto, ON

Diploma from Tourism And Service Management
09.2019 - 03.2021

University Overview

Skills

  • Electronic Health Records (EHR)
  • Medical Office Administration
  • Data Entry & Documentation
  • Phone & Email Communication
  • Attention to Detail
  • HIPAA & HITECH Compliance Knowledge
  • Customer Service
  • Time Management
  • Record Keeping
  • Administrative Support

Certification

Medical Administrative Assistants and Office Procedures, MedCerts & Coursera, 05/26

Availability

Availability
Available for part-time or full-time opportunities.

Work Permit

Work Permit
Valid 2-year work permit in Canada.

Work Preference

Job Search Status

Open to work

Work Type

Full TimePart Time

Location Preference

On-SiteRemoteHybrid

Salary Range

$45000/yr - $200000/yr

Timeline

Customer Service Supervisor
Hifive
06.2023 - 05.2026
Seneca College
Diploma from Tourism And Service Management
09.2019 - 03.2021
Receptionist
CMC HOSPITAL
02.2017 - 07.2019
Eshpreet Customer service