Eshanvi Kansra
Edmonton,AB
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
6
6
years of professional experience
Work History
Assistant Manager
Tim Hortons
Edmonton, AB
04.2021 - Current
- Monitored employee attendance records, timekeeping, and payroll information.
- Served as a liaison between staff members and senior management personnel.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Delegated tasks to team members based upon skill level and to achieve organizational goals.
- Created reports on sales trends, inventory levels, and financial data.
- Recruited and trained new employees to meet job requirements.
- Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
- Led employee performance evaluations and rewarded top performers to retain quality personnel.
Customer Service Representative
Competent Synergies
Montreal, QC
01.2019 - 01.2020
- Surpassed sales goals through implementation of successful marketing strategies.
- Answered inbound calls, chats and emails to facilitate customer service.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Updated databases with new and modified customer data.
- Made outbound calls to obtain account information.
Data Entry Clerk
Steel Sales
Gurdaspur, Punjab
03.2018 - 12.2018
- Supported data entry across departments as requested, switching promptly to new projects.
- Checked source documents against entered data to ensure accuracy.
- Gathered and documented statistical information to generate reports.
- Identified data entry errors and corrected mistakes to achieve near-perfect accuracy in data sets.
- Emailed completed documents to supervisors and co-workers to confirm accuracy.
- Contacted customers via phone or email to address data inquiries.
- Stored hard copies of data in organized files to optimize retrieval.
Education
Diploma - International Business
Herzing College
Montreal, QC03-2021
Skills
- Employee Performance Evaluations
- Product and Service Knowledge
- Operations Management
- Task Delegation
- Microsoft Office Expertise
- Cost Control
- Orientation and Training
- Data Entry
- Quality Assurance
- Office Administration
Timeline
Assistant Manager
Tim Hortons
04.2021 - Current
Customer Service Representative
Competent Synergies
01.2019 - 01.2020
Data Entry Clerk
Steel Sales
03.2018 - 12.2018
Diploma - International Business
Herzing College
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