Eshan Herat
Lancaster,CA
Summary
- Highly motivated sales associate with extensive customer service and sales experience
- Outgoing sales professional with track record of driving increased sales improving buying experience and elevating company profile with target market
- Retail sales professional versed in product placement and merchandising
- Extensive experience in inventory management and shipment processing
- Creates and promotes caring customer service program for entire staff
- Coaches WE-ACT Sales techniques to every employee toward individual sales goals
- POS systems knowledge up selling techniques stocking shipment processing motivated team player
Overview
22
22
years of professional experience
Work History
Sales Lead
Ashley Furniture Homestore
05.2021 - Current
- Handles customer complains, order wrongs.
- Supervised 35 staff, enumerators tracking time sheets.
- Training and assignments.
- Aware of in store promotions and communicates them to customers.
- Builds repeat customer through excellent customer service and use of mailing list.
- Aware of store sales plans and results.
- Ensures personal sales productivity goals are met. Maintains all visual standards.
- Completes assigned duties in a timely manner with attention to details.
- Operates cash register with accuracy and efficiency. Actively listens and accepts direction and guidance from management.
- Maintains a positive, upbeat and energetic customer service.
- Provided ongoing coaching to team members, fostering a supportive environment that encouraged professional growth and skill development.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Manager Trainee
Hertz
09.2021 - 06.2022
- Supporting achievement of location sales and margin goals.
- Ensuring positive customer experience, making Hertz #1 in car rental company experience.
- Achieving individual sales goals and customer service goals.
- Upholding company standards by ensuring cars are presentable to customers.
- Clean and service facilities/vehicles to ensure customer satisfaction.
- Managed and mentored team of six employees.
- Entered data into E-Leads system, implementing tight safeguards to secure financial and personal information.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Increased operational efficiency by developing improved filing systems for confidential client records and reports.
- Greeted and welcomed new members, establishing and updating memberships to Hertz Gold programs.
- Prepared quotes for new products and services and composed budgets.
Client Advisor
BMW
01.2019 - 08.2020
- Achieve unit sales targets for new and/or pre-owned cars and services from BMW.
- Demonstrate in-depth knowledge and enthusiasm for the vehicles and services of the BMW center.
- Assume full responsibility for the entire sales process.
- Getting to know the client via an in-depth interview.
- Accommodating the client’s product preference via presentation and demonstration.
- Finding the right BMW for the client.
- Preparing the client for ownership with a smooth and thorough delivery of the client’s expectations.
- Establishing a sustained consultative relationship with each client.
- Close sales effectively, being profit-minded.
- Understanding new and used car financing and insurance.
- Follow up with prospects, utilizing various methods of communication.
- Develop new business and leads and increase client base through focused personal marketing efforts.
- Make effective deliveries by following all sale details, inspecting every car sold, introducing clients to the Service Manager, and making a personalized delivery of the car.
- Demonstrate a detailed understanding of BMW vehicle supply status from production to delivery.
- Maintain knowledge of BMW products and services on-the-job training.
- Attending trade shows and educational programs and participating in professional societies.
Retail Sales Specialist
Luxottica
11.2015 - 12.2018
- Sunglass Hut Luxottica Group Initiates WE-ACT Sales Skills.
- Assesses the needs of the customer and provides the appropriate level of service and expertise.
- Communicates with customers about style, quality and value of our products.
- Aware of in store promotions and communicates them to customers.
- Builds repeat customer through excellent customer service and use of mailing list.
- Aware of store sales plans and results.
- Ensures personal sales productivity goals are met.
- Maintains all visual standards.
- Completes assigned duties in a timely manner with attention to details.
- Operates cash register with accuracy and efficiency.
- Actively listens and accepts direction and guidance from management.
- Maintains a positive, upbeat and energetic customer service.
Assistant Store Manager
Marshall Retail Group
12.2012 - 10.2015
- Meet store sales goals, Payroll, Inventory Control.
- Set individual sales goals for sales associates, ensuring goals reflect store business goals.
- Continuously motivate sales staff to meet assigned sales and productivity goals.
- Demonstrate sales leadership for staff by playing an active role on the selling floor.
- Resolve all client problems and complaints quickly and effectively.
- Schedule associates to maintain adequate floor coverage while maintaining payroll budgets.
- Meet inventory accuracy and shrink requirements.
- Implement and maintain all merchandising directives.
- Ensure presentation of all displays, fixtures and all visual areas are reflective of current visual direction.
- Recruit, train and develop staff ensuring all positions.
Store Manager
Luxury Perfumes
10.2007 - 11.2012
- Completes store front and operational requirements by scheduling and assigning employees.
- Maintains store staff job results by coaching, counseling and disciplining employees.
- Providing a safe and clean store environment.
- Provide Energetic Customer Service.
- Coordinate with District Manager to manage store systems and policies.
- Supervise opening and closing of the store based on shift(s) assigned.
- Balance safe and cash registers, initiate drops on cash registers.
- Greet customers and communicate to customers the sale of the day.
- Supervise store employees.
- Assist District Manager with hiring of new employees.
- Help customers and assist them with returns and exchanges.
- Monitor the sales floor for shoplifters and internal theft.
Travel Sales Executive
Hemas Travels
02.2003 - 09.2007
- Increased sales revenue by developing strong rapport with clients and offering customized travel solutions.
- Developed and maintained long-lasting client relationships by consistently providing exceptional customer service and delivering on promises.
- Collaborated with team members to achieve monthly sales targets and exceed performance goals.
- Maximized sales opportunities through effective cross-selling and upselling techniques during client interactions.
Education
GED -
Mahanama College
Colombo Sri Lanka12.1997
Laugnages - Speech And Drama in Different Language Skills
Trinity College of London
United Kingdom06.1992
Galileo Core System - Amadeus / Worldspan
Emirates Aviation University
Academic City - Dubai - United Arab Emirates04.2004
Introduction To Oracle - Computer Software And Media Applications
DMS Training Center
Colombo 0707.2005
Leadership Skills - Retail Store Management
Leadership University
Las Vegas, NV02.2013
Skills
Team Management
Business Operations
Project Organization
Credit Solutions Guidance
Relationship Management
Information Collection
New Account Setup
Information Verification
Customer Consultations
Loan Processing
Timeline
Manager Trainee
Hertz
09.2021 - 06.2022
Sales Lead
Ashley Furniture Homestore
05.2021 - Current
Client Advisor
BMW
01.2019 - 08.2020
Retail Sales Specialist
Luxottica
11.2015 - 12.2018
Assistant Store Manager
Marshall Retail Group
12.2012 - 10.2015
Store Manager
Luxury Perfumes
10.2007 - 11.2012
Travel Sales Executive
Hemas Travels
02.2003 - 09.2007
GED -
Mahanama College
Laugnages - Speech And Drama in Different Language Skills
Trinity College of London
Galileo Core System - Amadeus / Worldspan
Emirates Aviation University
Introduction To Oracle - Computer Software And Media Applications
DMS Training Center
Leadership Skills - Retail Store Management
Leadership University
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