Versatile professional with solid background in technical environments, looking to transition into new field. Developed critical problem-solving and communication skills through hands-on experience with technology and customer support. Ready to leverage these transferrable skills in new and dynamic setting.
Overview
4
4
years of professional experience
Work History
Technical Support Engineer
Amico Corporation
Richmond Hill, ON
05.2024 - Current
Diagnosed technical issues and provided timely resolutions for customer inquiries.
Collaborated with cross-functional teams to enhance product support documentation and user manuals.
Implemented troubleshooting procedures that improved response times and customer satisfaction ratings.
Trained junior team members on best practices in technical support and customer service protocols.
Marketing Intern
Precision Industrial Fasteners Limited
09.2022 - 04.2024
Increased social media reach by ~15% by creating and scheduling content, supporting campaign execution, and improving post consistency and engagement timing.
Supported B2B and B2C marketing campaigns by assisting in content creation, audience targeting, and messaging adjustments tailored to different buyer segments.
Created and managed 10+ digital collaboration boards and partner invitations to streamline communication with business partners and external stakeholders.
Assisted in managing 3–5 concurrent marketing tasks/projects by prioritizing deliverables, meeting deadlines, and adapting to a fast-paced work environment.