Esha Brahmbhatt
Ottawa
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Server
Gwalia Sweets and Restaurant
Ottawa, ON
08.2025 - Current
- Delivered exceptional customer service by promptly addressing guest inquiries and concerns.
- Trained new staff on menu items, service standards, and efficient workflow practices.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Managed dining area cleanliness, ensuring adherence to health and safety regulations.
- Assisted in optimizing table turnover rates through effective communication with guests and team members.
- Implemented upselling techniques that enhanced overall guest experience and increased sales revenue.
- Led weekly team meetings to discuss service improvements and address operational challenges.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
Cook and Cashier
Topper’s Pizza
Ottawa, Canada
11.2024 - 08.2025
- Prepared food items, assembled pizzas, and ensured compliance with hygiene standards.
- Handled customer orders via phone, online, and in-person using POS systems.
- Maintained efficiency and customer satisfaction during high-volume hours.
Server and Cashier
The New Desi Zaiqa Restaurant
Ottawa, Canada
02.2024 - 08.2025
- Took and served orders, handled billing, and resolved customer inquiries.
- Managed multiple tables efficiently and collaborated with kitchen staff.
- Operated POS system for order and payment processing.
- Managed events such as birthday parties, weddings, corporate meetings, get-together and more.
Catering Chef
Biagio’s Italian Kitchen & Catering
Ottawa, Canada
09.2023 - 08.2025
- Assisted in meal preparation, portioning, and plating.
- Maintained cleanliness and followed food safety protocols.
- Supported event catering by coordinating with chefs and service staff.
Warehouse Associate
Amazon Fulfillment Center
Ottawa, Canada
08.2024 - 09.2024
- Managed shipments by sorting, dispatching and resolving issues with damaged packages, enhancing problem solving skills essential for troubleshooting and maintaining accuracy in bioanalytical operations.
- Demonstrated physical endurance by lifting weights of up to 40 lbs., showcasing strength and stamina necessary for handling heavy loads in a demanding work environment.
Front Desk Receptionist
Boulevard 9 Resort & Spa
Gujarat, India
11.2022 - 05.2023
- Greeted guests, answered inquiries, and managed reservations.
- Operated multi-line phone system and performed clerical duties.
- Maintained a professional and welcoming front desk environment.
F&B Service Trainee
Madhubhan Resort
Gujarat, India
01.2022 - 04.2022
- Supported service team in food & beverage operations.
- Delivered customer service while assisting with banquet events.
Education
Advanced Diploma - Hospitality and Tourism Management
Algonquin College
Ottawa, ONSkills
- Customer Service & Complaint Resolution
- Verbal & Written Communication
- POS and Cash Handling
- Time Management & Organization
- Food Preparation & Safety
- Event Support & Team Collaboration
- Nonverbal Communication
- Basic Research and Data Entry
- Exceptional customer service
- Cash handling
- Professional appearance
- Memory retention
- Team collaboration
Certification
- Smart Serve Ontario – Responsible Alcohol Service
- TrainCan Food Handlers Certification – Food Safety
- Security License – Ontario
- Front Office Training Certificate – Boulevard 9 Resort & Spa (India)
- F&B Service Training Certificate – Madhubhan Resort (India)
Languages
English
Full Professional
Hindi
Professional Working
Gujarati
Native or Bilingual
Timeline
Server
Gwalia Sweets and Restaurant
08.2025 - Current
Cook and Cashier
Topper’s Pizza
11.2024 - 08.2025
Warehouse Associate
Amazon Fulfillment Center
08.2024 - 09.2024
Server and Cashier
The New Desi Zaiqa Restaurant
02.2024 - 08.2025
Catering Chef
Biagio’s Italian Kitchen & Catering
09.2023 - 08.2025
Front Desk Receptionist
Boulevard 9 Resort & Spa
11.2022 - 05.2023
F&B Service Trainee
Madhubhan Resort
01.2022 - 04.2022
Advanced Diploma - Hospitality and Tourism Management
Algonquin College