Summary
Overview
Work History
Education
Key Competencies
Awards
Timeline
Generic

Esha Kotwal

Brampton,ON

Summary

Passionate, Dedicated and Result-driven Human Resource professional having 12 years of progressive management experience in full-cycle Recruitment, Customer Service, and Administration. Experience in strategically recruiting candidates and onboarding them with proper coaching and mentoring. Experience in managing all phases of full-cycle recruitment, from initial sourcing and screening through offer negotiations, placement, and onboarding. Experience in managing team members in a multi-cultural environment to achieve business objectives such as on-time performance, quality & process improvement, and relationship management. Strong promoter of diversity & inclusion recruitment and active community empowerment volunteer. Completed Human Resource Management from Ryerson University, and progressing towards CHRP.

Overview

17
17
years of professional experience

Work History

Talent Acquisition Partner & Lead Executive Recruiter

IBM Consulting
06.2021 - Current
  • Strategic recruitment of C-suite executives, physicians, and skilled Regulatory professionals for one of the world’s most respected Contract Research Organizations
  • Collaborated as a consultant and advisor to client partners, equipping them with invaluable insights into candidates and ever-evolving market trends
  • Exhibited expertise in sourcing through LinkedIn Recruiter, Text Recruit, Indeed, BrassRing, and Workday, ensuring a constant inflow of top-tier talent
  • Partnered with Marketing team to gather market intelligence, assemble marketing for targeted emails including images, creating client specific introduction videos, gathering marketing images and Hiring Manager quotes for engagement
  • Developed strong client relationships while surpassing expectations and elevating client satisfaction
  • Provided instruction and supervision to junior Recruiters.

Talent Acquisition Specialist

Loblaw Companies Limited
06.2018 - 06.2021
  • Responsible for the full cycle recruitment for clients including sourcing, qualifying, screening, interviewing, preparing and negotiating job offers with candidates to fulfill the hiring requirement
  • Conducting interviews to assess candidates, make hiring recommendations, provide support and counsel to hiring managers throughout the recruitment process
  • Creating recruitment strategies and best practices to promote and support diversity, equity and inclusion goals
  • Sourcing and creating pipeline through social media channels (LinkedIn, CareerBuilder, Indeed, Monster), Universities (UofT, York U, Ryerson) and Associations (Women in Tech, WIF, BAIDA, CAWIC ) to search diverse candidates, understand their expectations and advise them in their career path
  • Developing and maintaining working relationships with internal stakeholders to understand current and future recruitment needs, and determine optimum sourcing strategies
  • Providing feedback and recommendations to both the candidates and hiring managers regarding strengths and development opportunities, with the goal of selecting the most qualified candidate
  • Proactively using Workday to maintain information during the recruitment process, ensuring all information is current and activity is updated on a regular basis
  • Saved company thousands of dollars every month by reducing reliance on employment agencies
  • Brought the majority of formerly outsourced recruiting functions in-house to reduce billable hours to zero
  • Organizing and representing the Human Resource team in the job fairs, special events, chat sessions etc
  • To recruit candidate, create positive experience and increase the Brand awareness
  • Awarded for overachieving the recruitment quota in May 2019 by Loblaw Companies Limited.

Talent Acquisition Specialist

Bombardier Aerospace (AAA Canada)
07.2017 - 06.2018
  • Responsible for identifying future talent needs and proactively recruiting, sourcing and developing talent pools through various recruitment strategies for the future requirements and updating it in the Applicant Tracking System
  • Structured and implemented programs & policies in the areas of training, and new employee orientation
  • Identifying potential sources for recruiting staff trough employee referral, job fairs, community organizations, vocational/technical schools, colleges & universities, and governmental agencies
  • Managing Client communication coordination - addressing and resolving issues/escalations, communicating notifications and work items to Human Resource team
  • Managing criminal as well as reference checks, and background checks prior to hiring applicants
  • Increased employee retention above 90% by rigorously maintaining a positive work environment.

Talent Acquisition Specialist

TD Bank (Robertson & Company Ltd.)
11.2016 - 02.2017
  • Responsible for recruiting the candidates to fill positions for our Clients (Banking/Financial, and Private Sector) and managing the onboarding of candidates
  • Processed required candidate background checks including criminal, credit, education, and reference checks
  • Prepared job offers and compiled administrative documents during recruitment, on-boarding and completion of contract
  • Improved the level of customer service provided to employers and job seekers, resulting in commendation letters from employers and job seekers
  • Managed client interview requests, work orders, revisions, rejections, and monitor forum messages
  • Responsible for taking disciplinary measures or terminating employment of employees upon request of the client or upon decision of the company after investigation
  • Ensure comprehensive notes are made to the employee files on database for tracking, administrative or disciplinary purposes.

Customer Service Representative

TD Bank
01.2016 - 06.2016
  • Created a legendary customer experience at every interaction and looked for ways to contribute to the ongoing improvement of the overall branch customer experience
  • Completed financial transactions such as deposits, withdrawals, bill payments and/or other account transactions for customers in an accurate and efficient manner
  • Engaged customers in conversation to understand and meet their current and future financial needs by proactively providing them with advice and appropriate products and services
  • Contributed to the achievement of branch business objectives by meeting or exceeding individual sales & referral goals.

Customer Service Specialist

TD Bank
11.2014 - 02.2015
  • Managed a high-volume workload within a deadline-driven environment
  • Resolved an average of 550 inquiry any given week
  • Responded to telephone inquiries, providing quality service to customers inquiring about personal financial information and interpreted available services
  • Strived for quick complaint resolution; commended by supervisor for the ability to resolve problems on the first call and avoid escalation of issues
  • Reached sales target for products i.e
  • Credit limit increase, balance transfers, account type transfers, balance protection.

Service Director & Corporate Recruitment Consultant

Qatar Airways
08.2006 - 09.2013
  • Responsible for the interview and recruitment of the cabin crew with positive attitude and high standards of professionalism, who genuinely enjoy helping customers, and building reputation for a great service
  • Responsible for maintaining five star and smooth service flow throughout all cabins so as to ensure an excellent travel experience for all customers
  • Managed aircrafts like Airbus (340,330,321,320,319) and Boeing (B777-300, B777-200,B78'Dreamliner')
  • Maintained constant communication with Cabin Crew Training Department (service and safety), Senior Management and Crew Scheduling Team to ensure crew legality and performance management
  • Facilitated service training to prepare new flight attendants with the skills to carry out their day to do services onboard
  • Prepared evaluation reports on performance of employees and provided constructive feedback
  • Updated local procedures manuals and guides according to directives and oral instructions
  • Responsible for aircraft and flight documentation (immigration, customs, aircraft handover etc.)
  • Supervised and trained the cabin crew which helped them in manage any situation in the job.

Education

Certificate in Human Resource Management -

Ryerson University, Toronto
06.2020

Bachelor of Arts -

Madhya Pradesh Bhoj University, Bhopal
04.2014

Diploma in Aviation, Hospitality & Travel Management -

Frankfinn Institute, Bhopal
07.2006

Key Competencies

MS Office Suite, HRIS, Applicant Tracking System including Workday, Excellent communication & presentation skills and confidence in dealing with a range of diverse candidates, Proven ability to lead and manage the team to deliver the best results within deadline, Able to prioritize tasks and workloads in order of importance with confidence, Attention to detail and ability to work under pressure in a fast-paced environment and flexible hours, Self-starter and high energy level, positive attitude to enhance morale

Awards

Awarded for overachieving the recruitment quota for May 2019 by Loblaw Companies Limited Successfully completed training in customer service and system management by TD Bank Successfully completed the “Senior Leadership Excellence Program” from Qatar Airways Training in Business Development and Tele calling from Frankfinn Bhopal Successfully completed Safety and Emergency Procedure Training at Emirates Aviation College Received Letter of Appreciation for 100% attendance in Qatar Airways and Customers Received the Letters of Promotion for Cabin Service Director, Cabin Supervisor and Premium Cabin Crew

Timeline

Talent Acquisition Partner & Lead Executive Recruiter

IBM Consulting
06.2021 - Current

Talent Acquisition Specialist

Loblaw Companies Limited
06.2018 - 06.2021

Talent Acquisition Specialist

Bombardier Aerospace (AAA Canada)
07.2017 - 06.2018

Talent Acquisition Specialist

TD Bank (Robertson & Company Ltd.)
11.2016 - 02.2017

Customer Service Representative

TD Bank
01.2016 - 06.2016

Customer Service Specialist

TD Bank
11.2014 - 02.2015

Service Director & Corporate Recruitment Consultant

Qatar Airways
08.2006 - 09.2013

Certificate in Human Resource Management -

Ryerson University, Toronto

Bachelor of Arts -

Madhya Pradesh Bhoj University, Bhopal

Diploma in Aviation, Hospitality & Travel Management -

Frankfinn Institute, Bhopal

Similar Profiles

CREATE PROFILE
Esha Kotwal