Esha Khan
Hamilton,ON
Summary
Friendly candidate with passion for providing excellent customer service and facilitating guest satisfaction. Hardworking and flexible individual takes reservations, assigns rooms and handles payments. Outstanding multitasker with in-depth knowledge of travel planning software.
Overview
4
4
years of professional experience
Work History
Inside Sales Representative
S&P Data, Hamilton
08.2020 - 07.2022
- Answered customers' questions regarding products, prices, and availability.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Managed friendly and professional customer interactions.
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
- Used CRM software to maintain detailed contact logs and account records.
- Set up new accounts, established customer credit and set up payment methods.
Customer Service Cashier
Tim Hortons
06.2018 - 06.2020
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Met customer service goals and exceeded customer expectations.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
Education
BS Honors English Literature - English Literature And Creative Writing
University of Central Punjab
Lahore03.2018
Skills
- Customer Service
- Attention to Detail
- Exceptional customer service
- Cheerful and energetic
- Relationship Development
- Adept multi-tasker
- Superior organizational skills
- Customer Relationship Management
- Email and Phone Etiquette
- Organized and Efficient
- Issue Resolution
- Data Entry
- Interpersonal Communication
- CRM proficiency
- Order Management
- Documentation And Reporting
- FLUENT IN LANGUAGE
- Client Retention
Languages
English
Full Professional
Timeline
Inside Sales Representative
S&P Data, Hamilton
08.2020 - 07.2022
Customer Service Cashier
Tim Hortons
06.2018 - 06.2020
BS Honors English Literature - English Literature And Creative Writing
University of Central Punjab
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