Esha Kaushal
Scarborough,ON
Summary
Dynamic and results-driven professional with over 8.5 years of diverse experience in the Indian banking industry, ranging from entry level positions to Branch Operations Manager. Possessing an additional 1 year of Canadian experience as an Operational Analyst at CIBC Bank. Skilled in client relationship management, customer service, team leadership, and data analysis. Proven track record of achieving targets and delivering high-quality service to customers.
Overview
11
11
years of professional experience
Work History
Operational Analyst
CIBC Bank
01.2023 - 02.2024
- Collected and analyzed data to support decision-making processes
- Maintained organized databases and prepared analytical reports for executives
- Developed reporting structures and statistical methods for trend analysis.
- Assisted in the development of policies and procedures related to operations management activities.
- Collaborated with cross-functional teams to develop innovative solutions for complex problems, resulting in successful project completion.
- Championed a culture of continuous improvement by regularly reviewing processes, systems, and technologies for potential enhancements or upgrades.
- Delivered high-quality presentations to executive leadership, showcasing the results of data-driven analyses and recommendations for action.
- Conducted regular audits of operational procedures, identifying inefficiencies and recommending improvements as necessary.
Branch Operations Manager
HDFC Bank Ltd
05.2019 - 04.2021
- Managed a sales team of 5 members and handled various types of loans and financial products
- Promoted digital banking channels and educated customers on mutual funds
- Oversaw branch activities, cash transactions, and account monitoring
- Achieved branch targets through staff guidance and motivation.
Deputy Manager – Operations
HDFC Bank Ltd
07.2016 - 05.2019
- Mentored new recruits and managed a portfolio of retail and corporate customers
- Acquired new customers and resolved financial queries for existing clients.
- Created processes for handling customer complaints effectively.
Assistant Manager - Operations
HDFC Bank Ltd
10.2012 - 07.2016
- Acquired new customers, achieved monthly targets, and cross-sold banking products
- Visited existing customers for third-party product offerings.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
Education
PG Diploma in Information System Business Analysis & International Business Management -
Northern College At Pures
Toronto, Ontario01-2023
Masters in Business Administration (IT & Networking) -
Thapar University
07-2011
Bachelor in Medical Lab Technology -
Lovely Institute of Technology
Jalandhar, Punjab01.2007
Skills
- Business Intelligence
- Forecasting skills
- Process updates
- Operational Efficiency
- Reporting skills
- Data Modeling
- Reporting abilities
- Data Analysis
- Continuous Improvement
- Decision Support
- Operations research
- Attention to Detail
Languages
English
Professional Working
Timeline
Operational Analyst
CIBC Bank
01.2023 - 02.2024
Branch Operations Manager
HDFC Bank Ltd
05.2019 - 04.2021
Deputy Manager – Operations
HDFC Bank Ltd
07.2016 - 05.2019
Assistant Manager - Operations
HDFC Bank Ltd
10.2012 - 07.2016
Bachelor in Medical Lab Technology -
Lovely Institute of Technology
PG Diploma in Information System Business Analysis & International Business Management -
Northern College At Pures
Masters in Business Administration (IT & Networking) -
Thapar University
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