Summary
Overview
Work History
Education
Skills
Websites
Projects
Certification
Accomplishments
Timeline
Generic

ESHA KAUR

London,ON

Summary

Motivated Client Service Representative with proven administrative, problem-solving and customer relations skills. Collaborative and driven with clear focus on putting clients first and supporting team needs. Well-organized, flexible, and computer-savvy.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Crew Member

Tim Hortons
London, ON
01.2024 - Current
  • Served over 100 clients per shift in a high-volume environment while maintaining accuracy and service quality.
  • Promoted mobile ordering and loyalty programs, assisting clients with digital platforms to enhance convenience.
  • Resolved client concerns empathetically and professionally, ensuring a positive customer experience.
  • Collaborated with team members to meet daily client service goals, and maintain operational efficiency.

Retail Sales Associate

Designer Depot
London, ON
06.2024 - 02.2025
  • Engaged with 50+ clients per shift, delivering a positive customer experience through active listening and professional service.
  • Processed financial transactions (cash, debit, credit) with 100% accuracy, ensuring compliance with standards.
  • Resolved client issues and inquiries promptly, enhancing customer satisfaction and loyalty.
  • Promoted store loyalty programs and digital payment platforms to strengthen client engagement and digital literacy.

Student Entrepreneur

Ferns N Petals
Kolkata, India
01.2022 - 10.2023
  • Anticipated customer needs, managed daily operations and inventory, and served 200+ customers per week.
  • Led financial transactions and billing with high accuracy and accountability.
  • Resolved client concerns and inquiries, ensuring timely issue resolution, and maintaining brand trust.
  • Promoted digital platforms and marketing strategies, increasing client engagement, and boosting sales by 18%.

Education

Ontario Graduate Certificate - Supply Chain Management and Logistics (Co-op)

Fanshawe College
London, ON
08-2025

Ontario Graduate Certificate - Business Analysis (Co-op)

Fanshawe College
London, ON
08.2024

BSC in Economics (Hons.) -

University of Calcutta
Kolkata, India
08.2023

Skills

  • Client service and support
  • Digital literacy
  • Issue resolution
  • Empathy and understanding
  • Financial transactions management
  • Problem solving skills
  • Goal orientation
  • Team collaboration
  • Effective communication
  • Accountability and responsibility
  • Microsoft Office proficiency
  • POS system operation
  • SAP knowledge acquisition
  • Time management strategies
  • Organizational skills
  • Multitasking abilities

Projects

ASCM Supply Chain Case Competition: Led team in developing sourcing and risk mitigation strategies  Feb 2025, 

DMAIC Project: Directed quality improvement using Six Sigma to resolve real-world operational issue Jan 2025- Apr 2025,

 Real Client Project: Improved asset tracking system through process mapping and digital integration Jan 2025–Apr 2025, 

Winner of 11 Business Pitching Competitions (incl. National): Demonstrated leadership, problem-solving, and communication in high-stakes entrepreneurial settings 2022-2023

Certification

  • Advance Excel
  • Tableau
  • Food Safety
  • Six Sigma

Accomplishments

· Winner of 11 Business Pitching Competitions (incl. National): Demonstrated leadership

problem-solving, and communication in high-stakes entrepreneurial settings

Timeline

Retail Sales Associate

Designer Depot
06.2024 - 02.2025

Crew Member

Tim Hortons
01.2024 - Current

Student Entrepreneur

Ferns N Petals
01.2022 - 10.2023

Ontario Graduate Certificate - Supply Chain Management and Logistics (Co-op)

Fanshawe College

Ontario Graduate Certificate - Business Analysis (Co-op)

Fanshawe College

BSC in Economics (Hons.) -

University of Calcutta

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