ESHA BHAGAT
Surrey,BC
Summary
Versatile hospitality professional adapt at maintaining high standards in customer service and food safety. Experience includes proficient cash handling, inventory control, and collaboration with team members to achieve operational goals. Known for prioritizing tasks effectively and ensuring a clean, welcoming environment for customers.
Overview
1
1
Certification
3
3
years of post-secondary education
3
3
years of professional experience
Work History
Team Member
KFC
Surrey, BC
2026.01 - Current
- Delivered friendly and efficient customer service, enhancing guest experiences in high-volume restaurant environment.
- Collaborated with team members to deliver fast service and maintain high customer satisfaction during peak hours.
- Responded to customer questions and resolved concerns promptly, enhancing overall customer satisfaction.
- Operated POS system to accurately process cash, debit, credit, and mobile payments, ensuring smooth transaction flow.
- Maintain clean, organized, and sanitized workstations in compliance with health and safety requirements.
- Assisted with inventory restocking while ensuring proper storage of ingredients and supplies.
- Support opening and closing duties, including equipment preparation, cleaning, and cash balancing.
Customer Service Clerk
Save-On-Foods
Surrey, BC
2023.10 - 2026.01
- Provided exceptional customer service by assisting customers with product selection and store inquiries.
- Resolved customer concerns promptly and effectively, enhancing overall shopping experience.
- Executed cash, debit, and credit transactions with precision, ensuring adherence to cash-handling standards.
- Prioritized tasks during busy periods to ensure consistent service.
- Restocked shelves, rotated products, and maintained attractive merchandise displays.
- Monitored inventory levels and alerted supervisors to stock shortages for timely replenishment.
- Maintained cleanliness, food safety, and sanitation standards throughout the department.
Education
Bachelor - Hospitality Management
Western Community College
Surrey, British Columbia 2023.09 - 2026.07
Skills
- Point of Sale (POS) Systems
- Cash handling
- Food Handling Practices
- Inventory control
- Merchandising & Product Display
- Workstation Cleanliness
- Customer Service Excellence
- Customer Feedback Management
- Time Management
- Multitasking
- Problem Solving
- Attention to Detail
- Communication
Certification
Serving It Right
Languages
English | Punjabi | Hindi
Timeline
Team Member
KFC
2026.01 - Current
Customer Service Clerk
Save-On-Foods
2023.10 - 2026.01
Bachelor - Hospitality Management
Western Community College
2023.09 - 2026.07