Esfir Savytska
Calgary
Summary
Motivated leader with exceptional problem-solving abilities and a strong commitment to customer satisfaction. Focused on delivering top-tier service to clients while fostering a positive and productive work environment for the team.
Overview
4
4
years of professional experience
Work History
Restaurant Manager
Cafe Med Restaurant & Shisha Lounge
2022.09 - 2024.09
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
Assistant Billing Manager
East West Express Inc
2022.04 - 2023.04
- Streamlined billing processes by implementing new software, resulting in increased efficiency and accuracy.
- Maintained strict confidentiality of client information, adhering to company policy and industry regulations.
- Served as a liaison between the billing department and other departments, fostering effective communication.
- Supported audit preparations by gathering relevant documentation and verifying transaction details.
- Assisted in the development of annual budgets based on historical data analysis and projected growth.
Verification Manager
FX Active
2020.09 - 2022.02
- Managed a team of verification engineers, providing guidance and mentorship for their professional growth.
- Fostered strong relationships with clients through effective communication and collaboration on key projects.
- Evaluated emerging technologies for potential integration into existing systems, optimizing workflows as needed.
- Implemented training programs for staff development, enhancing overall team competency in relation to verification tasks.
Education
Bachelor of Science - English Philology
Mariupol State Humanitarian University
Ukraine02.2022
Skills
- Team Management
- Inventory control and record keeping
- Customer Engagement
- Staff Management
- Operations Management
- Customer-Oriented
- Organization and prioritization
- Complaint resolution
- Adaptable
- Supervisory skills
- Catering Coordination
- Customer Service
Languages
English
Full Professional
Russian
Native or Bilingual
Ukrainian
Native or Bilingual
Timeline
Restaurant Manager
Cafe Med Restaurant & Shisha Lounge
2022.09 - 2024.09
Assistant Billing Manager
East West Express Inc
2022.04 - 2023.04
Verification Manager
FX Active
2020.09 - 2022.02
Bachelor of Science - English Philology
Mariupol State Humanitarian University
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