Summary
Overview
Work History
Education
Skills
Availability And Location Preferences
Timeline
Generic

ERIC SENIOR

Brampton,Canada

Summary

Operations and Training Manager with 18 years of experience in performance enhancement and quality assurance. Led teams of 100 employees, optimizing processes to align operational strategies with business objectives. Achievements include significant reductions in inefficiencies, and increased productivity. Recognized for strong leadership, effective training design, maintaining proactivity under pressure, and fostering strong client relationships.

Overview

17
17
years of professional experience

Work History

Operations & Training Manager

Condor Security
Toronto, Canada
10.2018 - Current
  • Directed multi-site operations with efficacy.
  • Spearheaded process improvements that reduced inefficiencies and enhanced service response time.
  • Developed staffing plans and strategies, managing schedules to optimize labor costs, and boost productivity by 17%.
  • Conducted quality assurance analysis with cross-departmental collaboration, improving internal communication channels.
  • Designed and implemented onboarding programs, compliance training, with advanced technology such as automation.
  • Developed and led training programs that improved staff compliance and reduced incident rates by 30%.
  • Promoted 8 times over 17 years due to strong performance, reliability, and leadership.
  • Built a mentoring framework to enhance new employee onboarding and long-term engagement.
  • Challenge a comprehensive database to track training, certifications, and qualifications to strengthen continuous learning initiatives.
  • Collaborated with stakeholders across various departments to ensure alignment between goals, objectives, and outcomes related to operational training activities.
  • Led coaching and mentorship efforts, elevating team morale and retention rates.
  • Coordinated onboarding processes to ensure compliance with company standards.
  • Built scalable procedures and templates to ensure operational consistency.

Field Supervisor

Condor Security
Toronto, Canada
12.2015 - 11.2018
  • Managed field operations, coordinated staff logistics, and resolved escalated issues with discretion and professionalism.
  • Maintained reporting standards and ensured adherence to KPIs and client SLAs.
  • Liaised with senior management to present monthly reports on operational gaps and workforce performance.
  • Oversaw both field and office teams, ensuring alignment with strategic goals.

Mobile Patrol Supervisor

Condor Security
Toronto, Canada
06.2012 - 06.2015
  • Delivered specialized support to field teams and conducted audits for protocol adherence.
  • Designed patrol strategies and implemented rapid response procedures that boosted client satisfaction.

Security Guard

Condor Security
Toronto, Canada
07.2008 - 06.2012
  • Maintained vigilance and site safety through consistent patrolling and incident prevention.
  • Demonstrated exceptional observational skills, crisis management, and documentation accuracy.

Education

Police Studies -

Seneca College of Applied Arts and Technology
King, ON
King, ON

Police and Justice Studies -

Sheridan College
Brampton, ON
Brampton, ON

Skills

  • Strategic operations management
  • Quality assurance reinforcement
  • Team leadership and employee development
  • Conflict and crisis resolution with verbal judo expertise
  • KPI monitoring and performance analysis
  • Effective verbal and written communication
  • Influential and presentation skills
  • Microsoft Office proficiency (Excel, Word, PowerPoint)
  • Computer literacy
  • Workforce optimization
  • Client relationship development
  • System software testing
  • Inventory and supply chain oversight
  • Process evaluation and enhancement
  • HP operations and training delivery
  • Incident reporting and schedule administration
  • Remote workforce management platforms
  • Business development and process evaluations

Availability And Location Preferences

Seeking new opportunities in Quality Assurance Management, Office Administration, or Team Leadership across industries. Open to remote, hybrid, or in-office roles within surrounding areas.

Timeline

Operations & Training Manager

Condor Security
10.2018 - Current

Field Supervisor

Condor Security
12.2015 - 11.2018

Mobile Patrol Supervisor

Condor Security
06.2012 - 06.2015

Security Guard

Condor Security
07.2008 - 06.2012

Police Studies -

Seneca College of Applied Arts and Technology

Police and Justice Studies -

Sheridan College

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ERIC SENIOR