Esciel Ann PACOPAC
Edmonton,AB
Summary
Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. To leverage interpersonal skills in contributing to a company focused on enhancing customer satisfaction and experience. Motivated and detail-oriented graduate with a Bachelor's degree in Communication and a Post-Diploma in Global Business Management. Possesses strong analytical skills, effective communication abilities, and a keen interest in digital marketing strategies. Eager to contribute to a dynamic marketing team and gain hands-on experience in marketing communications.
Overview
3
3
years of professional experience
Work History
Finance Associate
ISUZU AUTOMOTIVE DEALERSHIP INC.
08.2019 - 10.2022
- Analyzed customer needs and provided upselling of products and services
- Maintained a pleasant and professional attitude even during challenging situations.
- Collaborated with other departments to align quarterly financial goals.
- Gathered and collected all financial information for business and verified accuracy in system.
- Reduced reporting errors by implementing internal controls and standardizing financial procedures.
- Enhanced financial accuracy by streamlining the monthly close process and reconciling account discrepancies.
- Processed payments to vendors and assisted with other accounts payable and receivables tasks.
- Prepared accurate financial statements for management review, ensuring timely decision making.
- Prepared and presented financial models, strategies and projections to senior management.
- Met weekly with department managers to discuss financial information according to current needs.
- Collaborated with other departments to align quarterly financial goals.
Front of House Staff
Chick-Fil-A
- 05.202
- Daily management of front desk operations, including answering phones and taking messages
- Knowledgeable about menu items, their preparations, proper table setup, and restaurant organization
- Responsible for cash register operations and daily cashier duties.
- Contributed to positive guest experiences by assisting with menu recommendations and knowledgeably answering questions about food preparation and ingredients.
- Played integral role in resolving customer complaints quickly while maintaining professionalism under pressure situations.
- Boosted overall efficiency by training new staff members in proper procedures and policies for front of house.
- Elevated overall guest experience by skillfully handling special requests and accommodating individual needs whenever possible.
- Increased repeat business through friendly interactions and promptly addressing any issues or concerns.
Associate Clerk
Highland Farms
- Communicated with suppliers to place orders based on inventory levels and sales trends
- Assisted customers with locating products, responding to inquiries, and processing transactions.
- Provided cross-training support for other clerical staff, fostering collaborative team environment focused on achieving shared goals.
- Developed relationships with clients, providing exceptional customer service while addressing their inquiries or concerns promptly and professionally.
- Expedited delivery of important documents by utilizing efficient courier services where appropriate.
- Streamlined data entry processes, resulting in reduced errors and increased productivity within department.
- Maintained strict confidentiality of sensitive client information, adhering to established protocols and ethical guidelines.
- Managed incoming phone calls, directing callers to appropriate personnel or taking messages as needed for efficient communication flow within office.
Front of House Staff
Chinese Restaurant
- Handled billing and processed payments efficiently.
- Contributed to positive guest experiences by assisting with menu recommendations and knowledgeably answering questions about food preparation and ingredients.
- Played an integral role in resolving customer complaints quickly while maintaining professionalism under pressure situations.
- Elevated overall guest experience by skillfully handling special requests and accommodating individual needs whenever possible.
- Upheld company standards for quality, safety, and cleanliness throughout daily tasks, contributing to a consistent dining experience for all guests.
- Collaborated with back-of-house staff to ensure seamless coordination between kitchen operations and guest service.
- Maximized revenue potential during peak hours by effectively upselling menu items and promoting specials to guests based on their preferences.
Education
Global Business Management - Post Graduate Diploma - Management And Globalization
Centennial College
Toronto, ON08.2024
Bachelor of Arts - Communication Studies
Lyceum of The Philippines University
Philippines06.2019
High School Diploma -
Agustinian School of Cabuyao
Philippines03.2015
Skills
- Scheduling appointments
- Filing systems
- Data entry proficiency
- Document Management
- Expense Reporting
- Administrative Support
- Database Maintenance
- Operations Support
- Financial statement analysis
- Stakeholder Communication
- Microsoft Excel
- Accounts Receivable
- Bank Reconciliation
- Accounts Payable
- Telephone Etiquette
Strengths and Expertise
- Project Management
- Business Development
- Strategic Planning
- Customer Service
- Negotiation Skills
- Client Relationship Management
Personal Information
Status: POSTGRADUATE WORKING PERMIT
Languages
English
Full Professional
Timeline
Finance Associate
ISUZU AUTOMOTIVE DEALERSHIP INC.
08.2019 - 10.2022
Front of House Staff
Chick-Fil-A
- 05.202
Associate Clerk
Highland Farms
Front of House Staff
Chinese Restaurant
Global Business Management - Post Graduate Diploma - Management And Globalization
Centennial College
Bachelor of Arts - Communication Studies
Lyceum of The Philippines University
High School Diploma -
Agustinian School of Cabuyao
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