Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Citlalli Hernandez

Marina

Summary

Dynamic Front Desk Supervisor at a family business, adept at conflict resolution and cash handling. Successfully balanced accounts and conducted audits, ensuring compliance and accuracy. Recognized for exceptional customer service and effective staff training, fostering a collaborative team environment while enhancing workplace organization and efficiency.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Front Desk Supervisor

Family Business
Seaside
01.2023 - Current
  • Resolved conflicts between customers or staff members in a professional manner.
  • Balanced accounts and conducted nightly audits to maintain PCI compliance and reporting standards.
  • Interpreted and explained work procedures and policies to brief staff.

Education

High School Diploma -

Seaside High School
Seaside, CA
05-2024

Skills

  • Customer service
  • Conflict resolution
  • Cash handling
  • Data entry
  • Time management
  • Staff training
  • Workplace organization
  • Inventory management
  • Multitasking proficiency
  • Team player mentality

Languages

Spanish
Native/ Bilingual

Certification

  • serve safe

Timeline

Front Desk Supervisor

Family Business
01.2023 - Current

High School Diploma -

Seaside High School
Citlalli Hernandez