Microsoft Office and AutoCAD
Esam AlSalahi
Business Administrative Professional.
Edmonton ,AB
Summary
Dynamic and results-oriented professional with extensive experience in project coordination and operations management, notably at Bridge-IT Technology & Services LTD. Excelled in improving customer satisfaction and streamlining processes, demonstrating exceptional problem-solving and time management skills. Proven track record of exceeding targets and fostering team excellence.
Overview
21
21
years of professional experience
6
6
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
Project Coordinator
Bridge-IT Technology & Services LTD
Toronto , ON
07.2022 - 06.2024
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Developed comprehensive project plans, outlining scopes, timelines, deliverables, and milestones.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Maintained accurate documentation of all projects, facilitating efficient audits and future reference.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
- Created job files for each project and maintained current data in each file.
Operations Manager
F.M Speed and Services LTD.
Mississauga , ON
01.2021 - 06.2022
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and implemented strategies to maximize customer satisfaction.
Distributor and Owner-Operator
T-Force Final Mile Co.
Toronto , ON
11.2017 - 12.2019
- Increased customer satisfaction by providing exceptional service and support to distributors.
- Collaborated with suppliers for timely product deliveries, ensuring client satisfaction.
- Streamlined distribution processes for improved efficiency and reduced delivery times.
- Addressed any complaints or issues swiftly, demonstrating a commitment to excellent customer service.
Area Manager
Regus Business Center
Jeddah, Saudi Arabia
05.2015 - 07.2017
- Developed strong relationships with clients, leading to increased customer satisfaction and repeat business.
- Improved overall efficiency by identifying areas in need of improvement and implementing necessary changes.
- Coordinated with various departments to facilitate smooth communication, enhancing operational effectiveness.
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Managed approximately 20-50 incoming calls, emails and faxes per day from customers
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
- Facilitated conflict resolution among team members, promoting open communication and fostering a positive workplace culture.
- Developed and implemented strategies to improve customer service and increase sales.
- Oversaw inventory management, reducing costs through accurate forecasting and strategic purchasing decisions.
- Mentored junior staff members, providing guidance on best practices and professional development opportunities.
- Implemented cost-saving measures that resulted in significant financial savings for the company without sacrificing quality or service.
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Negotiated contracts with vendors to secure favorable terms that benefited both parties involved.
- Supervised various locations, enforcing high-quality standards of operation.
- Built relationships with customers and community to establish long-term business growth.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Prepared sales presentations for clients showing success and credibility of products.
- Delivered recommendations to long-term accounts to promote brand awareness to key audience.
- Organized promotional events and interacted with community to increase sales volume.
- Collaborated with advertising group to create uniformity between advertising messages and retail incentives.
Operations Manager
Ass You Want for Trading and Contracting Est.
Riyadh , Saudi Arabia
01.2013 - 04.2015
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and implemented strategies to maximize customer satisfaction.
- Managed approximately 25-35 incoming calls, emails and faxes per day from customers.
- Increased profit by streamlining operations.
Operations Manager
Building and Decor for Contracting Est.
Riyadh , Saudi Arabia
01.2007 - 12.2012
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and implemented strategies to maximize customer satisfaction.
- Managed approximately 20-30 incoming calls, emails and faxes per day from customers.
Sales Engineer
Al-Jammeh for Contracting Est.
Riyadh , Saudi Arabia
07.2003 - 12.2006
- Increased sales revenue by consistently meeting and exceeding sales targets through effective client presentations and product demonstrations.
- Gained customer acceptance by demonstrating cost reductions and operations improvements.
- Provided technical support to customers during pre-sales consultations, addressing concerns, and offering solutions tailored to their needs.
- Developed customized proposals that demonstrated a clear understanding of client requirements and offered compelling solutions to meet their unique needs.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
Education
Associate of Arts - Business Administrative Professional
CDI College
Edmonton 09.2024 - Current
Associate of Arts - English For Academic Purposes
Seneca College
Toronto 01.2024 - 08.2024
Associate of Arts - Automotive Certification Course
Georgian College
Barrie, ON. Canada 05.2020 - 06.2020
Bachelor of Science - Architecture
University of Pune
India 06.1996 - 08.2001
Skills
Project coordination
Project management
Problem-solving
Time management
Strong interpersonal and communication abilities
Team leadership
Attention to detail
Decision-making
Detail-oriented
Customer service
Negotiations
Workload management
Relationship building
Personnel management
Critical thinking
Powerpoint presentations
Multiple priorities management
Public speaking
Sales and marketing
Software
Certification
CAP - Certified Administrative Professional
Timeline
Associate of Arts - Business Administrative Professional
CDI College
09.2024 - Current
Associate of Arts - English For Academic Purposes
Seneca College
01.2024 - 08.2024
Project Coordinator
Bridge-IT Technology & Services LTD
07.2022 - 06.2024
Operations Manager
F.M Speed and Services LTD.
01.2021 - 06.2022
Associate of Arts - Automotive Certification Course
Georgian College
05.2020 - 06.2020
Distributor and Owner-Operator
T-Force Final Mile Co.
11.2017 - 12.2019
Area Manager
Regus Business Center
05.2015 - 07.2017
Operations Manager
Ass You Want for Trading and Contracting Est.
01.2013 - 04.2015
Operations Manager
Building and Decor for Contracting Est.
01.2007 - 12.2012
Sales Engineer
Al-Jammeh for Contracting Est.
07.2003 - 12.2006
Bachelor of Science - Architecture
University of Pune
06.1996 - 08.2001