Erysse Jamesha Osmillo
North York,ON
Summary
Completed Flight Services: Operations and Cabin Management at Seneca College. I have eight years of experience in customer service in other employment and skills taught through my program. One of my most significant strengths is having a positive attitude and being self-motivated. My areas of expertise include customer service, fast learner and an effective team player. I am fluent in English and Tagalog language.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Representative
GTA/Dnata (Emirates and Air Transat)
11.2021 - 04.2022
- Addressed customers courteously using suitable methods and problem-solving skills
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers
- Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships
Money Transfer Agent
Tinuno Little Manila
10.2021 - Current
- Ensured accuracy of information and conformance to governing agency regulations
- Informed other traders, managers and customers of market conditions
- Completed sales order tickets and submitted for processing of client-requested transactions
Customer Service Cashier
Tinuno Little Manila
06.2021 - Current
- Maintained high standards of customer service during high-volume, fast-paced operations
- Recommended, selected and helped locate merchandise based on customer needs and desires
- Built loyal clientele through friendly interactions and consistent appreciation
- Used POS system to compute accurate sales prices for purchase transactions
Online Shopper
City Market
06.2019 - 06.2021
- Provided efficient and courteous service to customers at all times
- Received work assignments from order system to fill orders
- Built client base and fostered client relationships by optimizing selling opportunities
Store Manager
KFC & Taco Bell
09.2017 - 06.2019
- Solved problems and resolved conflicts for team members and customers
- Set sales targets and budgets for team leads and employees to follow
- Evaluated customer feedback and complaints to locate weaknesses and improve service
Education
FLIGHT OPERATIONS AND CABIN MANAGEMENT - FLIGHT SERVICES
Seneca College
Toronto, ON04.2021
HIGH SCHOOL DIPLOMA -
Forest Hill Collegiate Institute
Toronto, ON04.2018
Skills
- Customer Service And Assistance
- Performing Needs Assessments
- Basic Math Functions
- Customer Complaint Resolution
- Product Recommendations
- Sales And Promotions
- Conflict Resolution Techniques
Languages
English
Full Professional
Tagalog
Native or Bilingual
Certification
- Smart Serve
- Food Handling
Timeline
Customer Service Representative
GTA/Dnata (Emirates and Air Transat)
11.2021 - 04.2022
Money Transfer Agent
Tinuno Little Manila
10.2021 - Current
Customer Service Cashier
Tinuno Little Manila
06.2021 - Current
Online Shopper
City Market
06.2019 - 06.2021
Store Manager
KFC & Taco Bell
09.2017 - 06.2019
FLIGHT OPERATIONS AND CABIN MANAGEMENT - FLIGHT SERVICES
Seneca College
HIGH SCHOOL DIPLOMA -
Forest Hill Collegiate Institute
- Smart Serve
- Food Handling
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