Erin Tone
Toronto,Canada
Summary
Enthusiastic and warm individual adept at working with colleagues and customers of all backgrounds. Team builder and clear communicator with strong problem solving and planning skills.
Overview
23
23
years of professional experience
Work History
Vendor Marketing Manager
TD SYNNEX Canada
07.2021 - 11.2024
- Sold marketing vehicles and programs
- Ran and implemented Eblasts, Webinars, Round Table Discussions, Social Media Posts, Lunch and Learn (in person & virtual) Trainings, etc
- Organized Partners and helped run many trade shows/events
- Designed, implemented and executed vendor programs and events
- Negotiated, tracked, and maximized Co-op/Marketing Development Funds
- Communicated programs to internal/external customers
- Ensured successful closure of programs and projects
- Ensured payments as well as checks and balances were cleared by month end
- Assigned many special projects/overflow accounts by management when needed
- Provided back-up support and training for peers as required
Inside Sales Representative
TD Synnex
03.2018 - 07.2021
- Drove services-sales (as described in Services Sales Summary) in the assigned region/ territory
- Proven ability to address end customers, channel partners & vendors – requiring a deep understanding of their needs and how it can be addressed
- Developed contacts within the TD-SYNNEX’s teams and worked with internal product sales & technical teams to drive services revenue opportunities
- Developed relationships with in-country management and made service top-of-mind recall
- Developed and maintained relationships with the channel eco-system
- Socialize ‘Services’ within and outside the organization
- Worked with Marketing, Operations and Scoping teams to cross-leverage the full potential
- Developed and maintained a quality pipeline of services
- Met & exceed assigned sales target/quotas
- Tracked opportunities using provided tools
- Performed reporting functions on an ongoing and timely basis including Quotes, Bookings, margins and renewals
- Met End Users / Partners to convey the services portfolio, benefits of our services and the prices thereof
- Generated documentation to ensure that the orders booked are taken up for invoicing for the services within the permitted time frames
- Pursued discussion with the channel eco-system/ buyers for payment to be realized within the granted credit period
- Carried out end-to-end ownership of engagements
Inbound Fraud Agent
ROYAL BANK
12.2016 - 03.2018
- Company Overview: Fraud and Security
- Analyzed and performed maintenance on clients accounts to ensure adherence to RBC fraud policies and standards
- Reviewed and verified transactions with clients
- Shared recommendations with clients to meet their immediate security needs and prevent any fraud losses
- Verified client information against TS2/SAP ensuring accuracy
- Resolved problems at first point of contact in a friendly and helpful manner
- Fraud and Security
Administrator, Lending Control
ROYAL BANK
01.2016 - 12.2016
- Company Overview: TMS Middle Office, Client Operations
- Reconciled shares between different systems
- Completed US and Canadian repays and loans within strict timelines
- Ensured that Canadian and US Hedge Blotters are completed
- Balanced CDS and Bancs on a daily basis
- Ensured that all trades for CDS and US are settled or cancelled by end of day
- Tested the roll out of a new paperless system for USD repays
- Leveraged multitasking for rush order requests by traders
- TMS Middle Office, Client Operations
Home Equity Mortgage Closing Officer/Relationship Officer
ROYAL BANK
01.2008 - 01.2016
- Company Overview: Personal Service Centre
- Acted as a first line trainer, coach, and mentor for the MCO’s during the roll out of Linx
- Selected to be involved in the roll out and implementation of Linx; acted as a point person in the home equity department working with our National Office process owners in the development of Linx
- Ensured compliance of homeline, Collateral, Residential, Builder and Construction applications to ensure that the files met RBC standards and were within product guidelines
- Advised branch staff and mortgage specialists on policy and procedures
- Initiated rush escalations on behalf of the Sales Force
- Responded in a timely manner to phone inquiries from lawyers, branch offices and other service partners
- Lead a group of employees and tabled many change initiatives with Senior Management
- Personal Service Centre
Accounts Service Agent (Advances)
ROYAL BANK
01.2007 - 01.2008
- Company Overview: Personal Service Centre
- Processed the funding of mortgage proceeds to lawyers’ and clients’ trust accounts
- Activated and maintained residential and homeline mortgages for both lawyers and title insurance departments
- Communicated daily with Lawyers and Service Partners to explain mortgage products or to resolve problems with mortgage advances
- Resolved complex problems with mortgage advances on a daily basis
- Acted as a referral point for other Agents
- Personal Service Centre
Store Manager
BLACK PHOTO CORPORATION
01.2002 - 01.2007
- Managed a team of 15-20 Employees
- Scheduled, assigned, recruited, selected and trained employees
- Maintained store staff job results by coaching and counselling employees, planning, monitoring, and appraising job results
- Managed performance issues by providing feedback, coaching and mentoring
- Maintained the stability and reputation of the store by complying with legal requirements
- Maintained operations by initiating, coordinating, and enforcing policies and procedures related to programs, operations and personnel
- Contributed to team efforts by accomplishing related results as needed
Skills
- Windows Proficiency
- Excel Spreadsheet Management
- Visual Communication Skills
- Experienced with Google Docs
- Client Relationship Management
- Social Media Engagement
- Sales Support Strategies
- Online Marketing Strategy
- Digital Marketing Strategy
- Strategic Brand Management
- Strategic Marketing Campaigns
Education And Professional Development
- Degree from Sheridan College in Applied Photography (honours)
- RBC Facilitation Course
- Smart Serve Certified
- Food Handlers Certified
Languages
English
Native or Bilingual
Timeline
Vendor Marketing Manager
TD SYNNEX Canada
07.2021 - 11.2024
Inside Sales Representative
TD Synnex
03.2018 - 07.2021
Inbound Fraud Agent
ROYAL BANK
12.2016 - 03.2018
Administrator, Lending Control
ROYAL BANK
01.2016 - 12.2016
Home Equity Mortgage Closing Officer/Relationship Officer
ROYAL BANK
01.2008 - 01.2016
Accounts Service Agent (Advances)
ROYAL BANK
01.2007 - 01.2008
Store Manager
BLACK PHOTO CORPORATION
01.2002 - 01.2007
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