Eryn Norrish
Airdrie,AB
Summary
Natural leader experienced in driving great team successes by coaching and motivating team members to increase financial profitability, operational efficiency and customer satisfaction. Record of performance in meeting organizational objectives. Excellent interpersonal skills, to work well with others, in both supervisory and support staff roles.
Overview
8
8
years of professional experience
Work History
Customer Care Manager
Boardwalk REIT
11.2017 - Current
- Supervise and Direct associates (Landscape, Maintenance, Cleaning, Security and Customer Care associates).
- Reduced staff turnover rates by fostering an inclusive workplace culture and prioritizing employee well-being initiatives.
- Control Inventory for building operations. Oversee ordering of parts and supplies by site.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Ensure Quality of building interiors and exteriors. Conduct Site visits and inspect suite between residents.
- Conduct required proformance reviews and conduct regular meeting with associates as required.
- Schedule work shifts, approve overtime, review and verify associate hours for payroll.
Mentor
Boardwalk REIT
04.2017 - 11.2017
- Meet with all new associates on their first day of work.
- Conduct hands on training with all new associates while following the mentorship training guide.
- Provide ongoing feedback to associates during training including face to face and written testing.
- Continually assessed own mentoring performance, seeking feedback from peers and mentees to ensure ongoing personal and professional growth.
- Advocated for associates to access available resources.
- Continue to be available as a resource to new associates after training is complete.
- Provide feedback to the associates Leader.
- Conducted training and refresher courses for current associates.
Customer Service Representative
Boardwalk REIT
03.2016 - 04.2017
- Conduct daily morning meeting with all associates to ensure operations of the building run smoothly
- Assisted customers in navigating company website and booking appointments, improving overall user experience.
- Answered constant flow of customer calls with minimal wait times.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Conducted regular quality assurance checks on interactions with customers to ensure agents were meeting established guidelines and standards for service excellence.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Daily collection of arrears.
- Preform showings of vacant and upcoming suites.
Education
High School Diploma -
James Fowler High School
Calgary, ABSkills
- Schedule Management
- Interpersonal Relations
- Team Management
- Hiring and Training
- Performance reviewing
- Financial Management
Languages
Timeline
Customer Care Manager
Boardwalk REIT
11.2017 - Current
Mentor
Boardwalk REIT
04.2017 - 11.2017
Customer Service Representative
Boardwalk REIT
03.2016 - 04.2017
High School Diploma -
James Fowler High School
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