Eryl Chito Magallanes
Collingwood,ON
Summary
Accomplished Branch Head at Metropolitan Bank & Trust Company, adept in operations and compliance management. Spearheaded revenue growth through strategic sales initiatives, achieving notable loan portfolio expansion. Excelled in staff development, fostering a culture of excellence and continuous improvement. Demonstrated exceptional customer service, enhancing client loyalty and satisfaction.
Overview
16
16
years of professional experience
Work History
BRANCH HEAD
Metropolitan Bank & Trust Company
04.2023 - 04.2024
- Oversee all branch operations including customer service, sales, and financial performances
- Increase branch revenue by implementing effective sales strategies and maintaining strong customer relationships.
- Achieved consistent growth in loan portfolio by offering tailored financial solutions to clients'' needs.
- Mentored junior staff members, cultivating a culture of continuous learning and development.
- Manage risk by ensuring adherence to regulatory requirements and internal policies.
Branch Operations Officer
Metropolitan Bank And Trust Company
12.2014 - 04.2023
- Manage daily operations, ensuring smooth and efficient branch functioning.
- Develop strong relationships with clients to foster loyalty and new business referrals.
- Handle customer inquiries, and complaints and resolve issues promptly.
- Supported the branch manager in implementing sales strategies
Customer Service Representative
Metropolitan Bank & Trust Company
08.2008 - 07.2014
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Bachelor of Science - Management Accounting
UNIVERSITY OF SAN CARLOS
P. Del Rosario St. Cebu City, Philippines 600003.2008
Skills
- Operations Management
- Compliance Management
- Staff Development
- Sales management
Languages
English
Professional Working
Basketball and Biking
Basketball is like a religion in our country. Almost every street corner has a basketball court where we can play. I tried biking when I had an injury and I was overwhelmed by the fun it brings to me while biking.
Timeline
BRANCH HEAD
Metropolitan Bank & Trust Company
04.2023 - 04.2024
Branch Operations Officer
Metropolitan Bank And Trust Company
12.2014 - 04.2023
Customer Service Representative
Metropolitan Bank & Trust Company
08.2008 - 07.2014
Bachelor of Science - Management Accounting
UNIVERSITY OF SAN CARLOS