ERWIN SALAMANCA
Burbank,CA
Summary
A desire to grow within a strong AV company to exceed my limits and gain new experience. My customer service experience and depth in system analysis, diagnostics, trouble shooting, and conflict resolution makes me a strong asset to your company. I exhibit excellent organizational and problem-solving skills. Capable of working well in team environments and display strong ethic skills.
Overview
2
2
Languages
1
1
Certification
15
15
years of professional experience
Work History
Sales Associate 2
ADI Global Distribution
Van Nuys, CA
04.2025 - Current
- Directed management of high-volume customer base to achieve and exceed revenue and margin objectives.
- Implemented targeted outreach strategies to re-engage inactive accounts and promote product lines.
- Provided expert guidance on access control, CCTV, networking, and AV systems, ensuring clients received optimal solutions.
- Developed and maintained CRM systems to enhance pipeline visibility and support sales operations.
- Upsell compatible solutions to increase average order value.
- Streamlined communication between vendors and support teams to ensure efficient resolution of customer concerns.
- Maintain inventory awareness and communicate lead times and alternatives.
- Promote monthly specials and vendor incentives.
- Collaborated with team members to achieve sales targets through effective communication and teamwork.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
Service Technician
Global Wave Integration
Burbank
08.2023 - 04.2025
- Diagnosed and resolved electrical issues in residential and commercial settings.
- Pre-wired residential and commercial buildings for efficient electrical setup.
- Installing racks and TVs
- Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
- Collaborated with team members to complete complex installations, ensuring seamless integration of new systems.
Merchandise Service Technician
Lowe’s Home Improvement
Burbank
03.2021 - 07.2023
- Established vendor relationships through direction and oversight of merchandise resets.
- Evaluated project metrics and delivered actionable feedback on execution.
- Utilized store equipment to maintain operational flow as needed.
- Conducted routine maintenance and repairs on a variety of tools and equipment, ensuring operational efficiency.
- Trained new technicians on safety protocols, repair techniques, and customer service best practices.
Construction / Av Technician
Smith IT Solutions
Burbank
08.2020 - 03.2021
- Pre-wired residential and commercial locations for low voltage systems, ensuring compliance with safety standards
- Installed, maintained, and repaired low voltage equipment to ensure optimal performance and reliability
- Repaired and replaced equipment, wiring, and fixtures to restore functionality and enhance system efficiency
- Streamlined workflows by introducing innovative techniques that improved turnaround times for event setups.
- Consistently met tight deadlines by prioritizing tasks, effectively managing time, and working efficiently under pressure.
Sales Associate
FedEx Office
Burbank
05.2016 - 08.2020
- Delivered exceptional customer service, enhancing customer satisfaction and loyalty.
- Assembled and packaged parcels for timely shipment, ensuring quality and accuracy.
- Set up printing equipment in designated area.
- Assisted in managing inventory levels, ensuring availability of essential supplies.
- Implemented best practices for packaging services, enhancing delivery accuracy and speed.
Receiving Manager
Sprouts Farmers Market
Burbank
08.2014 - 08.2016
- Received shipments, checked for damages and sorted stock.
- Maintained accurate records of invoices sent and received to facilitate financial tracking.
- Managed documentation of credits, returns, waste, and spoilage, addressing discrepancies to uphold inventory integrity.
- Oversaw inventory management processes, ensuring accurate tracking of incoming products.
- Coordinated receiving schedules to optimize workflow and enhance operational efficiency.
Store Manager
Vitamin World
Burbank
12.2011 - 06.2014
- Managed retail store operations, overseeing merchandise, inventory, and expense control.
- Directed company initiatives to enhance operational efficiency and drive growth.
- Led and executed all company objectives ensuring sales and profitability goals were exceeded.
- Supervised daily store operations, ensuring optimal product availability and customer satisfaction.
- Trained and mentored staff on sales techniques and customer service best practices.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
Education
High School Diploma -
Verdugo Hills High School
Tujunga, CA06.2009
Skills
- Sales strategy development
- Troubleshooting ability
- Excellent computer skills
- Customer service focused
- Exquisite communication skills
- Detail-oriented
- Excellent time management
- Deadline driven
- Flexibility and adaptability
- Communication proficiency
- Multi-tasking strength
- Problem-solving
- CRM software proficiency
- Sales pipeline management
- Positive and professional
Certification
Fundamentals of Computer Networking, URC, Josh AI, Lutron RA3, Cable and Computer Networking Technician
LANGUAGES
Spanish
English
Timeline
Sales Associate 2
ADI Global Distribution
04.2025 - Current
Service Technician
Global Wave Integration
08.2023 - 04.2025
Merchandise Service Technician
Lowe’s Home Improvement
03.2021 - 07.2023
Construction / Av Technician
Smith IT Solutions
08.2020 - 03.2021
Sales Associate
FedEx Office
05.2016 - 08.2020
Receiving Manager
Sprouts Farmers Market
08.2014 - 08.2016
Store Manager
Vitamin World
12.2011 - 06.2014
High School Diploma -
Verdugo Hills High School