Erwin Jaya
Daly City - South San Francisco
Summary
Detail-oriented and dependable professional with experience in operations, logistics, equipment handling, and technical systems. Skilled in troubleshooting, inventory control, and working with technology tools and equipment. Experienced in fast-paced environments requiring accuracy, teamwork, and problem-solving.
Experienced with handling customer inquiries and resolving issues promptly. Utilizes effective communication and active listening to enhance customer satisfaction. Knowledge of customer relationship management and conflict resolution techniques.
Overview
11
11
years of professional experience
Work History
Customer Service Agent
Enterprise Rent-A-Car of San Francisco, LLC
San Francisco, CA
07.2024 - Current
- Greet all customers and remind to check for personal belongings.
- Advise and review rental charges; and provide an accurate receipt to the customer.
- Complete a service alert for any mechanical and or body damage communicated by the customers.
- Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location.
- Support daily operations by organizing vehicles and maintaining workflow efficiency.
- Assist customers with vehicle features and basic technical information.
Warehouse Associate
Amazon Prime Now
Brisbane, CA
06.2024 - Current
- Use scanning systems and warehouse technology to process orders accurately.
- Receive, inspect, and store incoming inventory.
- Perform quality control checks on outgoing orders.
- Track inventory and manage stock placement using digital systems.
- Work in rotating operational roles including picking, packing, and inventory handling.
Sales Manager
PT. Primadaya Plastisindo Tbk
Indonesia
05.2020 - 12.2022
- Managed operational workflow and coordinated with internal departments.
- Oversaw product distribution and order fulfillment processes.
- Tracked inventory and coordinated logistics operations.
- Improved operational efficiency and team performance.
Sales & Operations Manager
PT. Yonghen Motor Komponen
Indonesia
03.2015 - 04.2020
- Managed daily operations including purchasing, inventory, and logistics.
- Coordinated international shipments via ocean and air freight.
- Monitored equipment and operational systems to maintain efficiency.
- Implemented operational standards and quality control procedures.
Education
Bachelor of Engineering - Civil Engineering
University of Pelita Harapan
IndonesiaSkills
- Hardware assembly and basic troubleshooting
- Equipment inspection and maintenance support
- Inventory management and parts tracking
- Barcode scanning and warehouse technology systems
- Quality control and inspection procedures
- Microsoft Office (Excel, Word, PowerPoint)
- Microsoft Dynamics CRM
- AutoCAD
- ZAHIR Software
- Strong mechanical and technical aptitude
- Customer service
- Problem resolution
- Microsoft outlook
Languages
English
Mandarin
Bahasa (Indonesia)
Timeline
Customer Service Agent
Enterprise Rent-A-Car of San Francisco, LLC
07.2024 - Current
Warehouse Associate
Amazon Prime Now
06.2024 - Current
Sales Manager
PT. Primadaya Plastisindo Tbk
05.2020 - 12.2022
Sales & Operations Manager
PT. Yonghen Motor Komponen
03.2015 - 04.2020
Bachelor of Engineering - Civil Engineering
University of Pelita Harapan