Erwin ATHERTON
Breton,Alberta
Summary
Accomplished Application Support Analyst with extensive experience at Re-Bath, excelling in client-facing roles and project management. Proficient in Azure and Exchange Online, with a proven track record of enhancing network infrastructure. Adept at leading teams and delivering innovative solutions, consistently achieving project goals and exceeding expectations.
Overview
11
11
years of professional experience
Work History
Application Support Analyst
Re-Bath
08.2024 - 01.2025
- Supported a wide clientele across the US via remote SAS.
- Supported 2 major apps: FranConnect and WorldConnect.
- Both apps designed to administrate the companies' franchisees everyday needs.
- Also assisted on various projects that were mainly excel based.
- RB is a bathroom re-modeling and installation company supporting their franchisees
Field IT RadioTech Support
Kent
Fort McMurray, Canada
05.2024 - 08.2024
- Serviced various radio technologies.
- Installed CAS collision avoidance radios in trucks and heavy equipment.
- Installed SensorLink radio systems on piping.
- Programmed Kenwood hand-held and base station radios.
Field Tech Support
MSCP
Fort McMurray & Sherwood Park, Canada
09.2022 - 03.2024
- Supported trailer office/warehouse/office in Alberta, 60+ clients.
- This was a non-enterprise environment using Windows 11.
- Tools Utilized: 365 Admin, MS O365, Powershell, Exchange Online, MS Defender 365.
- I had setup the new complex with Unifi APs, Switch & Cameras & Honeywell Alarms.
- Daily basis: Using AAD and Azure to create objects, repairing hardware issues.
- Collaborative environment with daily meetings with whole company.
- Also working with external vendors to upgrade our network growth and operation.
Desktop Support Analyst
MEGlobal
Fort Saskatchewan, Canada
02.2022 - 09.2022
- Supported single large office in Alberta, 80+ clients.
- Remote tools used: Teams, SCCM Remote, MS Intune, Defender 365, Exchange Online.
- Ticketing Utilized: IBM IDC as the main ticketing tool, hardware deployments.
- Tools Utilized: Azure, MS 365 Admin, AD, Powershell; MS Office 365.
- Daily basis: Daily meetings for planning and ticket queues, assisted clients in person and via Teams with daily issues, ie: hardware, software needs.
Lead Desktop Support Analyst
Aurora Cannabis
Edmonton, Canada
06.2021 - 01.2022
- Supported various business production groups in Alberta, 200+ clients.
- Remote tools used: Teams, RDP, Connectwise, Win RA, Windows 10, MS Defender.
- Ticketing Utilized: ServiceNow, LAN & WAN installations.
- Tools Utilized: Azure, 365 Admin, MS Exchange 2010, AD, Powershell, O365.
- Daily basis: Ticket queue managed and tickets delegated to my team, Azure used to manage devices, ie: enrolling and disabling iphones, exclusively using Exchange Online, AD used to manage object, ie: clients/computers.
Desktop Support Analyst
Pretivm Resources
Smithers, Canada
01.2020 - 08.2020
- Supported various sites and offices over all of BC, 200+ clients.
- Remote tools used: RDP, GOTO assist and Win RA, Win 10, Sophos, MS Defender.
- Ticketing Utilized: ITSM as the main ticketing tool for all client requests for IT support.
- Tools Utilized: Exchange 2010 & Exchange Online, AD, Powershell, LAN & WAN, MS Office 365.
Desktop Support Analyst
Exxonmobil IOL
Fort McMurray, Canada
02.2019 - 11.2019
- Supported many offices, plants and mine site, 200+ IOL and contractor clients.
- Daily duties included client facing issues, phone support and 3rd level escalations.
- Remote tools used: RDP, SCCM, Panasonic toughbooks, Windows 10, MS Office 365.
- Ticketing Utilized: ServiceNow.
- Hardware: HP printer support, various end-points ie: iphones & tablets.
Desktop Support Analyst
BC Hydro Power
Hudson's Hope, Canada
08.2016 - 11.2018
- Supported various business production groups over all of BC, 200+ clients.
- Remote tools used: RDP, SCCM, 365 Defender, GOTO assist and Wind RA, Office 365.
- Ticketing Utilized: ITSM as the main ticketing tool for all client requests for IT support.
- Tools Utilized: installing Cisco switches, MS Exchange 2010, AD, Lenovo laptops, NTFS Sec. Search, Exchange, Afaria, Robocopy, Powershell, LAN & WAN installations.
IT Maintenance Technician
Civeo Camp Systems
Fort McMurray, Canada
05.2018 - 08.2018
- Supported all manner of clients from Civeo staff to camp residents.
- Remote tools used: Teams, RDP, Windows RA, Windows 10.
- Ticketing Utilized: ServiceNow as the main ticketing tool, MS Office 365.
- Tools Utilized: Supported INNfinity, Hurracane, Ivanti, Kronos, MS Exchange 2010, AD, Powershell, LAN & WAN installations, TV and phone repair/replacement, Alarms.
- Daily basis: Ensured tickets were completed, ensured door and reader system issues were resolved quickly and timely, repaired and updated customer badge-in kiosks.
Desktop Support Analyst & Project roles
Conoco-phillips Canada
Fort McMurray, Canada
07.2014 - 11.2015
- Supported 300+ clients at two large sites.
- Supported & managed multiple areas of concern, main client and contractors.
- Areas managed: PCs, Servers, Switches/Routers, Onboarding new facilities, Cabling infrastructure, LAN Printers.
- Third-party LAN devices, UPS, projectors, all Office 2013, O365 and windows 7.
- Involved with Office O365 migration from Office 2013.
- Heavy use of Citrix, VPN, SCCM, Robocopy and AD admin tools, PXE imaging.
- Used and supported VMWare for over 300 clients.
- Ticketing Utilized: ServiceNow as the main ticketing tool.
- Systems managed: Ricoh, Motorola, Blackberry, Cisco, Dell, Panasonic toughbooks.
- Project participation: overseeing the integration of a new trailer/facility and direction.
WAN Radio Technician
Grande Cache Coal Corp.
Grand Cache, Canada
04.2014 - 06.2014
- Trouble-shot / installed Tropos WAN radio system (similar to Cisco).
- Configured and installed Pitram radio computers on trucks.
- Trouble-shot GPS radio units on trucks.
- Installed indoor/outdoor cat5e infrastructure.
- Maintained and supported the general network at the mine site and asset mgt.
Winter Drill Program Technician
Cenovus Energy
Conklin, Canada
12.2013 - 03.2014
- Connected new trailers to radio towers with cat5e.
- Installed WAN radios and structural supportive material.
- Deployed PCs and printers in remote areas.
- Tested connections using iperf and other bandwidth testing apps.
- Participated in weekly meetings to ensure proper service delivery and to help shape direction, trained and assisted clients on a daily basis (FAQs).
Education
Network Support Specialist -
Career Academy College
01.1997
Mohawk College - Computer Programming
Mohawk College Fennell Campus
01.1995
Scott Park S.S. w/honors - Computer studies
Scott Park S.S.
01.1990
Skills
- Technical skills
- Client facing skills
- Project completion
- Team lead experience
- Project mgt experience
- Application Support
- Admin Tools
- MS365 AD & AAD
- Azure
- Intune
- Exchange Online
- Security
- Sophos
- Solarwinds
- Proxim
- Redline
- Cisco
- Radio technician
- Honeywell Alarm systems
- Network Infrastructure
- Cat5e/6 & fiber
- Server 2013 admin
- Exchange 2010 admin
- MS Office Suite 2013
- O365 Support
- SCCM
- 2008 Active Directory admin
- MS OS
- Win7
- Win8
- Win10 Support
- Outlook 2013 admin
- Enterprise support
- BES Admin
- IPhone Afaria enterprise support
- ITSM
- Service Now
- Remedy
- Heat
- Vantive
- Imaging Tools
- PXE
- Ghost
- Custom tools
- Printers
- All Brands
- Hardware support
- LAN
- WAN
- Infrastructure build
Hobbies and Interests
- Part-time IT business
- Mechanically and technically inclined
- Biking
- Hiking
- Composing original music
Soft Strengths
- Problem and people management
- Organizational skills
- Leadership
- Creative thinking
Timeline
Application Support Analyst
Re-Bath
08.2024 - 01.2025
Field IT RadioTech Support
Kent
05.2024 - 08.2024
Field Tech Support
MSCP
09.2022 - 03.2024
Desktop Support Analyst
MEGlobal
02.2022 - 09.2022
Lead Desktop Support Analyst
Aurora Cannabis
06.2021 - 01.2022
Desktop Support Analyst
Pretivm Resources
01.2020 - 08.2020
Desktop Support Analyst
Exxonmobil IOL
02.2019 - 11.2019
IT Maintenance Technician
Civeo Camp Systems
05.2018 - 08.2018
Desktop Support Analyst
BC Hydro Power
08.2016 - 11.2018
Desktop Support Analyst & Project roles
Conoco-phillips Canada
07.2014 - 11.2015
WAN Radio Technician
Grande Cache Coal Corp.
04.2014 - 06.2014
Winter Drill Program Technician
Cenovus Energy
12.2013 - 03.2014
Network Support Specialist -
Career Academy College
Mohawk College - Computer Programming
Mohawk College Fennell Campus
Scott Park S.S. w/honors - Computer studies
Scott Park S.S.