Erwin Anele
Barrie
Summary
Committed to exceptional customer service and cultivating positive client relationships. Personable and solution-driven professional with a strong focus on conflict resolution and effective communication. Consistently ensures customer satisfaction and loyalty. Dedicated to driving impactful improvements in customer service operations and enhancing team performance.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Cashier
Sephora
09.2024 - 01.2025
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Streamlined checkout process for increased efficiency and reduced waiting times.
Beauty Sales Advisor
Sephora
09.2024 - 01.2025
- Educated clients on proper application techniques, leading to increased confidence in product use and overall satisfaction.
- Collaborated with store management to design and implement creative visual merchandising displays that showcased new products and promotions effectively.
- Enhanced customer satisfaction by providing personalized beauty consultations and product recommendations.
- Developed strong client relationships through consistent follow-up and excellent communication skills.
- Managed cash transactions accurately and efficiently, maintaining a balanced register at the end of each shift.
- Organized store displays for maximum visual appeal, driving customer interest and boosting sales.
- Collaborated with team members to achieve monthly sales targets, consistently meeting or exceeding goals.
Customer service representative
24/7 Intouch
03.2021 - 01.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Customer Service Representative Team Lead
Bell Mobility
02.2020 - 02.2021
- Provided ongoing support to team members through mentoring, coaching, and skill development sessions.
- Boosted morale within the team by organizing engaging team-building activities and encouraging open communication among peers.
- Managed escalated customer issues, ensuring swift resolution and maintaining positive relationships with clients.
- Conducted regular performance evaluations, setting clear expectations and providing constructive feedback to support professional growth.
- Improved overall call center performance with effective coaching and feedback to team members.
- Reduced average handle time by providing ongoing coaching on efficient call handling techniques.
- Led weekly team meetings to discuss performance goals, share best practices, and maintain open communication among team members.
- Collaborated with cross-functional departments to resolve complex customer issues in a timely manner.
- Streamlined team efficiency by implementing new procedures for handling customer requests.
- Fostered a positive work environment that encouraged collaboration and teamwork among employees.
- Implemented quality assurance measures to monitor calls and identify areas for improvement within the team''s performance.
- Increased first call resolution rates, reducing the need for follow-up calls and improving customer satisfaction.
Cashier / Server
Earl of Sandwich
03.2021 - 01.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Server
Canadian Human Rights Museum
09.2017 - 01.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Personal Fitness Trainer
Ramsey Health
06.2021 - 02.2023
- Provided exceptional one-on-one instruction by focusing on each client''s unique learning style.
- Streamlined administrative tasks such as scheduling appointments, tracking client progress, and managing billing matters efficiently.
- Increased overall gym revenue through upselling personal training packages and promoting other available services.
- Provided exceptional customer service to obtain new clients through referrals.
- Expanded the gym''s clientele base by creating effective marketing strategies and engaging in community outreach efforts.
- Demonstrated commitment to safety by thoroughly inspecting all equipment regularly and reporting any issues promptly.
- Devised personalized programs and nutritional plan for clients to achieve optimal results.
- Worked with clients to improve overall endurance, strength, flexibility and balance.
- Screened clients and performed client assessments.
- Designed and implemented athletic training for rehabilitation and reconditioning.
- Supplied clients with dietary restrictions and guidelines.
Education
Advanced Diploma - Dental Hygiene
Georgian college
Barrie, ONSkills
- CPR / First Aid Trained
- Teamwork
- Communication
- Problem-solving
- Customer service
- Taking responsibility
- Patience
- People first attitude
- Technical and critical solving
Languages
English
Full Professional
Certification
Personal fitness trainer
Nutritionist
Smart serve
Timeline
Beauty Sales Advisor
Sephora
09.2024 - 01.2025
Cashier
Sephora
09.2024 - 01.2025
Personal Fitness Trainer
Ramsey Health
06.2021 - 02.2023
Customer service representative
24/7 Intouch
03.2021 - 01.2022
Cashier / Server
Earl of Sandwich
03.2021 - 01.2022
Customer Service Representative Team Lead
Bell Mobility
02.2020 - 02.2021
Server
Canadian Human Rights Museum
09.2017 - 01.2020
Advanced Diploma - Dental Hygiene
Georgian college
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