Erva Idris
Calgary
Summary
Highly motivated and customer-focused professional with over 3 years of experience in retail environments. Proven ability to enhance the customer experience, and improve client retention. Skilled at keeping merchandise presentable to maximize business revenue and adept at managing transactions efficiently while maintaining a welcoming, organized checkout environment. Certified in First Aid and CPR, with a passion for creating positive interactions and ensuring customer satisfaction.
Overview
3
3
years of professional experience
Work History
Retail Sales Associate
Hundson Bay
12.2024 - Current
- Restocked shelves to keep products available and displayed neatly.
- Assisted customers in locating products and provided recommendations.
- Answered questions and resolved issues to keep customers happy.
- Processed customer transactions accurately and efficiently using a POS system.
Retail Sales Associate
Chapel Hats-CHINOOK
09.2022 - 12.2024
- Greeted customers and helped with product questions, selections, and purchases.
- Independently managed opening and closing shifts, ensuring the store was prepared for operations and secured at the end of the day.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Education
High School Diploma -
Forest Lawn High School
06-2024
Skills
- Customer service
- Communication skills
- Retail sales
- POS system use
- Sales
- Time management
VOLUNTEER EXPERIENCE
After-School Math Tutor, 09/2022 to 06/2024
Genesis Centre - Calgary, AB
• Assisted students with homework assignments, ensuring timely completion and thorough understanding of concepts.
• Assisted struggling students in building a strong foundation in basic math skills to improve overall performance in advanced courses.
• Improved students'' understanding of mathematical concepts by utilizing visual aids, hands-on activities, and real-life applications.
• Patience and adaptability in teaching methods.
Timeline
Retail Sales Associate
Hundson Bay
12.2024 - Current
Retail Sales Associate
Chapel Hats-CHINOOK
09.2022 - 12.2024
High School Diploma -
Forest Lawn High School
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