Erus Uti
Calgary,AB
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
11
11
years of professional experience
Work History
Retail Sales Associate
African Choice Market
2023.11 - 2024.07
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
Sales Assistant
ShopRite
2013.06 - 2023.09
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
Education
Diploma - Automotive Service Technician
Southern Alberta Institute Of Technology
Calgary, AB12.2025
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Customer Relations
- Time Management
- Goal-Oriented
- Teamwork and Collaboration
- Cash Handling
- Organizational Skills
Timeline
Retail Sales Associate
African Choice Market
2023.11 - 2024.07
Sales Assistant
ShopRite
2013.06 - 2023.09
Diploma - Automotive Service Technician
Southern Alberta Institute Of Technology
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