Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Ersilie Chen

Etobicoke,ON

Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Human Resources Assistant

CEB Parkelie
09.2022 - 12.2023
  • Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
  • Development and managed payroll including mandatory deductions.
  • Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
  • Responded to employee inquiries regarding benefits and other HR topics.
  • Updated and maintained employee attendance records.

Administrative Assistant

CEB Parkelie
03.2018 - 09.2022
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, invoices and building strong relationships.
  • Contributed to cost reduction efforts by identifying opportunities for process improvements and negotiating vendor contracts.
  • Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies.
  • Collaborate in annual taxes return.

Strategic Alliances Assistant

Banistmo Bank
01.2018 - 03.2018
  • Propose innovative alliances that were allied to the company´s objectives through presentations to the department director.
  • Enhanced team communication through effective scheduling, meeting coordination, and correspondence management.
  • Assisted managers in decision-making processes based on thorough research and analysis of available data.
  • Greeted guests in with friendliness and professionalism.

Customer Service Representative

Alorica (Best Buy)
10.2017 - 01.2018
  • Enhanced customer satisfaction by resolving complex issues promptly and professionally.
  • Managed approximately 35 incoming calls, emails per day from customers.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Education

Project Management -

Georgian College
Toronto, ON
09.2024

English Language Learning Program - English

Centennial College
Toronto
02.2023

Industrial Engineering -

Universidad Tecnologica De Panama
Panama
08.2021

High School Diploma -

Colegio Javier
Panama
12.2014

Skills

  • Business Administration
  • Training Facilitation
  • Administrative Skills
  • Proficient in Microsoft Office Suite
  • Team Collaboration
  • Attention to Detail

Languages

English
Full Professional
Spanish
Native or Bilingual

Certification

Project Portfolio Management Foundations

Timeline

Human Resources Assistant

CEB Parkelie
09.2022 - 12.2023

Administrative Assistant

CEB Parkelie
03.2018 - 09.2022

Strategic Alliances Assistant

Banistmo Bank
01.2018 - 03.2018

Customer Service Representative

Alorica (Best Buy)
10.2017 - 01.2018

Project Management -

Georgian College

English Language Learning Program - English

Centennial College

Industrial Engineering -

Universidad Tecnologica De Panama

High School Diploma -

Colegio Javier

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Ersilie Chen