Summary
Overview
Work History
Education
Skills
Certification
References
Volunteer Experience
Timeline
Generic

Ersilia Esposito

Mississauga,Canada

Summary

Ready to contribute as required to make a positive impact on the team. Highly-motivated with desire to take on new challenges. Positive work ethic, adaptability, and exceptional interpersonal skills. Proven problem-solving abilities of fostering strong relationships with team members. Committed to supporting team success and achieving positive results in office culture and dynamics.

Overview

31
31
years of professional experience
1
1
Certification

Work History

H.R. & Office Co-Ordinator

OPERIS Project Finance
Toronto, Canada
01.2021 - Current
  • Responsible for all HR administration matters pertaining to the Toronto Office (employee records, training, contracts, letters).
  • Recruitment of all staff (posting, job opportunities, reviewing resumes, conducting 1st round interviews).
  • Facilitate all new onboarding staff (contracts, employee information starter packs, reference checks, eligibility to work in Canada, Health & Safety training, Customer Service training).
  • Conduct staff exit interviews.
  • Maintaining Toronto personnel files, including payroll notes and adjustments, sick leave records, and vacation approval.
  • Updating and maintaining the Toronto staff handbook.
  • Assisted in the development and launch of surveys, such as Great Places to Work and IT, and executed and implemented a plan of action to address staff concerns.
  • Negotiated and implemented a new Group Health provider and plan for all Toronto staff. Current administrator of plan.
  • Maintain a healthy office culture (internal/external group events, scheduled office functions, and activities for employees).
  • Facilitate lunch workshops and training for staff.
  • Coordinating volunteering within the City of Toronto, give back to the community.
  • Booking and attending Careers Fairs in Toronto.
  • Booking Toronto training courses, exams, and arranging training material; Training Cost Agreements.
  • Ensure smooth running of the Toronto office and act as the first point of contact for staff.
  • 1st line of contact for IT concerns the Toronto office and all staff members.
  • Arrange and ensure all staff are properly trained and certified in Health & Safety, First Aid, and Fire Training.
  • Admin support for the Toronto management team.
  • Answered incoming telephone calls, determined the purpose of callers, and forwarded calls to appropriate personnel or department, and office door.
  • Ordering stationery, groceries, office lunches, and other office needs when necessary.
  • Ensuring the office is always tidy, prepare and organize meeting rooms for client meetings.
  • Sales meeting arrangements and preparation of sales reports.
  • Point of contact for contractors and building maintenance, obtain quotes for any maintenance (such as paint, carpet, electrical, etc.).
  • Managing the purchase of tickets for conferences and/or events, and travel bookings for the sales team.
  • Made arrangements for all secondments (flights, transportation, short-term living arrangements).
  • Point of contact for Landlord, security.
  • Coordinated office operations and procedures to ensure organizational effectiveness and efficiency.
  • Monitored office budget expenditures on a monthly basis.

Office Manager

360 Logistics and Transportation
Mississauga, Canada
02.2014 - 11.2020
  • Managed six individuals.
  • Directed, optimized, and coordinated daily operations.
  • Supported sales staff with new clients.
  • Liaised with staff, suppliers, and clients.
  • Hired and fired staff members.
  • Developed and implemented office policies and procedures.
  • Supervised staff members, organized schedules and delegated tasks.
  • Organized company events including holiday parties, team building activities .
  • Provided training to new hires on office policies and procedures.
  • Organized team activities to build camaraderie and foster pleasant workplace culture.

Box Office Manager

Stage West All-Suite Hotel and Theatre Restaurant
Mississauga, Canada
06.2003 - 02.2012
  • Responsible for 20 full-time and part-time staff members.
  • Recruitment and termination of staff members.
  • Created sales reports (daily, weekly, monthly, and fiscal).
  • Customer relations through in person and on the phone.
  • Managed, coordinated, and staffed 20 seasonal mall kiosks across Ontario with 30-35 full/part-time employees, with sales averaging $1.2M seasonally.
  • Monitored ticket sales, cash flow, and inventory levels on a daily basis.

Marketing Manager

Stage West All-Suite Hotel and Theatre Restaurant
Mississauga, Canada
10.1997 - 07.2002
  • Launched a new website.
  • Organized trade shows and exhibitions to promote brand awareness.
  • Monitored competitors' activities to keep up with industry trends.
  • Arranged radio and television interviews and contracts for actors.
  • Responsible for planning, organizing media events, and promotion launches.
  • Developed and implemented marketing plans for new products.
  • Created content for promotional materials, including brochures, flyers, and websites.
  • Maintained relationships with key customers through regular communication.

Theatre Assistant Manager

Stage West All-Suite Hotel and Theatre Restaurant
Mississauga, Canada
03.1994 - 10.1997
  • Managed 35 staff members (full and part-time).
  • Managed a dining room for up to 630 guests.
  • Recruited and terminated staff.

Education

Business Marketing Diploma -

Humber College
Etobicoke, Ontario
06.1994

Ontario Secondary School Diploma -

Father Michael Goetz Secondary School
Mississauga, Ontario
06.1991

Skills

  • Microsoft Office Suite Products
  • Outlook
  • Notes
  • Slack
  • Teams
  • Zoom
  • People HR
  • DocuSign
  • Project Coordination
  • Office Administration

Certification

  • CPR and First Aid Certified, Renewed 2023
  • Mental Health First Aid Canada, August 2023
  • Fire Warden September 2024

References

Available Upon Request

Volunteer Experience

St.Simon Stock Elementary School, Mississauga, Ontario, Parent Council, Planned School fundraisers and activities., Decided on allocation of school funding., September 2018 - June 2021

Charity Event - Canadian Mini Indy Karting September 2024

Timeline

H.R. & Office Co-Ordinator

OPERIS Project Finance
01.2021 - Current

Office Manager

360 Logistics and Transportation
02.2014 - 11.2020

Box Office Manager

Stage West All-Suite Hotel and Theatre Restaurant
06.2003 - 02.2012

Marketing Manager

Stage West All-Suite Hotel and Theatre Restaurant
10.1997 - 07.2002

Theatre Assistant Manager

Stage West All-Suite Hotel and Theatre Restaurant
03.1994 - 10.1997

Business Marketing Diploma -

Humber College

Ontario Secondary School Diploma -

Father Michael Goetz Secondary School

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Ersilia Esposito