Erryn Harding
Burnaby
Summary
Return to the customer service industry where I can work on my multi-tasking skills and provide exceptional customer service.
Overview
14
14
years of professional experience
Work History
Customer Service/Cashier/Bakery/Books
Save on Foods
09.2018 - 11.2019
- Pulling old issues for return
- Running Front end, helping with returns, closing messages, and customer complaints
- Running self-checkout system
- Shelving new issues on release dates
- Set up point of sale displays
- Keep track of inventory on RF scanner
- Take count and fill shelves
- Work freight in freezer to fill shelves
- Properly face aisles and make sure products are in there correct places.
- Maintained clean and organized workspace, promoting welcoming environment for customers.
Customer Service/Cashier
Canadian Tire
04.2008 - 09.2012
- Maintained up-to-date knowledge of store policies regarding payments, warranties, returns, and exchanges.
- Trained new employees
- Assisted customers with store and product complaints
- Communicated all merchandise needs or issues to appropriate supervisors.
- Processed merchandise returns and exchanges.
- Maintained clean and organized workspace, promoting welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
Front End/Food Station
Tim Hortons
09.2005 - 03.2007
- Recorded customer orders and repeated back to customer to ensure accuracy.
- Trained new employees.
- Promptly reported complaints to member of the management team
- Correctly received orders, processed payments and responded appropriately to guest concerns
- Served fresh, hot food with a smile in a timely manner
- Resolved guest complaints promptly and professionally
- Carefully maintained sanitation, health and safety standards in all work areas
- Supported coworkers during peak hours by proactively assisting with additional tasks as needed.
Education
F.H. Collins Secondary School
Skills
- Customer Service
- Customer Satisfaction
- Reliability and punctuality
- Patience and composure
- Cash handling expertise
- Customer Complaint Resolution
References
References available upon request
Timeline
Customer Service/Cashier/Bakery/Books
Save on Foods
09.2018 - 11.2019
Customer Service/Cashier
Canadian Tire
04.2008 - 09.2012
Front End/Food Station
Tim Hortons
09.2005 - 03.2007
F.H. Collins Secondary School