Errol Taloban
Health Science
Hamilton,Canada
Summary
Dedicated and versatile professional with a proven track record in call center operations, purchasing, retail, personal support work, information technology, and medication administration. Seeking a challenging position where I can leverage my skills in customer service, purchasing, software proficiency, and healthcare to contribute to a dynamic organization's success.
Overview
6
6
years of professional experience
Work History
Personal Support Worker (PSW)
Right At Home Home Care Hamilton East
02.2023 - Current
- Provided compassionate care and support to individuals in need, including assistance with activities of daily living and medication administration
- Utilized healthcare software to record and monitor patient data, medication schedules, and care plans
- Collaborated with healthcare professionals to ensure comprehensive and personalized care for patients.
Former Medication Administration Specialist
Abington Court Retirement Home
07.2022 - 10.2023
- Administered medications to residents following prescribed protocols and safety guidelines
- Used healthcare software to track medications, document administration, and monitor resident responses
- Worked collaboratively with the healthcare team to provide holistic care to residents.
Former Call Center Agent
American Home Shield Company
01.2019 - 01.2022
- Provided exceptional customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction
- Utilized Star software to manage customer interactions and resolve claims efficiently
- Maintained accurate records and documentation of customer interactions and resolutions.
Former Appliance Part Purchasing Authorizer
American Home Shield Company
01.2019 - 01.2022
- Authorized and monitored appliance part purchases using Account Payable and Lockbox software to streamline processes
- Collaborated with vendors and internal teams to ensure timely delivery and accurate inventory management
- Implemented cost-saving strategies while maintaining quality standards in purchasing operations.
Former Information Technology Professional
American Home Shield Company
01.2019 - 01.2022
- Provided technical support, troubleshooting, and maintenance of computer systems and software applications for employees
- Implemented and managed network infrastructure to ensure security and efficient data transmission
- Utilized IT software and tools to enhance system functionality and streamline operations.
Former Retail Agent
Sutherland Amazon Account
11.2018 - 03.2019
- Assisted customers with product selection, order processing, and issue resolution on the Amazon platform
- Provided outstanding customer service to meet and exceed sales targets and enhance customer satisfaction
- Demonstrated proficiency in using retail software to manage customer transactions and inquiries.
Education
Graduate Certificate - Health Science
Hamilton Institute For Health Personnel
Hamilton, Ontario12.2023
College - Information Technology
First Tarlac Technological Institute
Tarlac, Philippines05.2015
Skills
- Proficient in Star software, Account Payable software, and Lockbox software, Citrix software, Point Click Care software, and QuickBooks software
- Strong communication and interpersonal skills
- Customer service-oriented with a focus on problem-solving and efficiency
- Knowledgeable in medication administration protocols and healthcare best practices
- Detail-oriented with a commitment to accuracy and quality care
- Ability to adapt to changing environments and multitask effectively
Languages
English
Full Professional
Tagalog
Native or Bilingual
Reference
Available upon Request
Timeline
Personal Support Worker (PSW)
Right At Home Home Care Hamilton East
02.2023 - Current
Former Medication Administration Specialist
Abington Court Retirement Home
07.2022 - 10.2023
Former Call Center Agent
American Home Shield Company
01.2019 - 01.2022
Former Appliance Part Purchasing Authorizer
American Home Shield Company
01.2019 - 01.2022
Former Information Technology Professional
American Home Shield Company
01.2019 - 01.2022
Former Retail Agent
Sutherland Amazon Account
11.2018 - 03.2019
Graduate Certificate - Health Science
Hamilton Institute For Health Personnel
College - Information Technology
First Tarlac Technological Institute
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