Summary
Overview
Work History
Education
Skills
Languages
Reference
Timeline
BusinessAnalyst
Errol Taloban

Errol Taloban

Health Science
Hamilton,Canada

Summary

Dedicated and versatile professional with a proven track record in call center operations, purchasing, retail, personal support work, information technology, and medication administration. Seeking a challenging position where I can leverage my skills in customer service, purchasing, software proficiency, and healthcare to contribute to a dynamic organization's success.

Overview

6
6
years of professional experience

Work History

Personal Support Worker (PSW)

Right At Home Home Care Hamilton East
02.2023 - Current
  • Provided compassionate care and support to individuals in need, including assistance with activities of daily living and medication administration
  • Utilized healthcare software to record and monitor patient data, medication schedules, and care plans
  • Collaborated with healthcare professionals to ensure comprehensive and personalized care for patients.

Former Medication Administration Specialist

Abington Court Retirement Home
07.2022 - 10.2023
  • Administered medications to residents following prescribed protocols and safety guidelines
  • Used healthcare software to track medications, document administration, and monitor resident responses
  • Worked collaboratively with the healthcare team to provide holistic care to residents.

Former Call Center Agent

American Home Shield Company
01.2019 - 01.2022
  • Provided exceptional customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction
  • Utilized Star software to manage customer interactions and resolve claims efficiently
  • Maintained accurate records and documentation of customer interactions and resolutions.

Former Appliance Part Purchasing Authorizer

American Home Shield Company
01.2019 - 01.2022
  • Authorized and monitored appliance part purchases using Account Payable and Lockbox software to streamline processes
  • Collaborated with vendors and internal teams to ensure timely delivery and accurate inventory management
  • Implemented cost-saving strategies while maintaining quality standards in purchasing operations.

Former Information Technology Professional

American Home Shield Company
01.2019 - 01.2022
  • Provided technical support, troubleshooting, and maintenance of computer systems and software applications for employees
  • Implemented and managed network infrastructure to ensure security and efficient data transmission
  • Utilized IT software and tools to enhance system functionality and streamline operations.

Former Retail Agent

Sutherland Amazon Account
11.2018 - 03.2019
  • Assisted customers with product selection, order processing, and issue resolution on the Amazon platform
  • Provided outstanding customer service to meet and exceed sales targets and enhance customer satisfaction
  • Demonstrated proficiency in using retail software to manage customer transactions and inquiries.

Education

Graduate Certificate - Health Science

Hamilton Institute For Health Personnel
Hamilton, Ontario
12.2023

College - Information Technology

First Tarlac Technological Institute
Tarlac, Philippines
05.2015

Skills

  • Proficient in Star software, Account Payable software, and Lockbox software, Citrix software, Point Click Care software, and QuickBooks software
  • Strong communication and interpersonal skills
  • Customer service-oriented with a focus on problem-solving and efficiency
  • Knowledgeable in medication administration protocols and healthcare best practices
  • Detail-oriented with a commitment to accuracy and quality care
  • Ability to adapt to changing environments and multitask effectively

Languages

English
Full Professional
Tagalog
Native or Bilingual

Reference

Available upon Request

Timeline

Personal Support Worker (PSW)

Right At Home Home Care Hamilton East
02.2023 - Current

Former Medication Administration Specialist

Abington Court Retirement Home
07.2022 - 10.2023

Former Call Center Agent

American Home Shield Company
01.2019 - 01.2022

Former Appliance Part Purchasing Authorizer

American Home Shield Company
01.2019 - 01.2022

Former Information Technology Professional

American Home Shield Company
01.2019 - 01.2022

Former Retail Agent

Sutherland Amazon Account
11.2018 - 03.2019

Graduate Certificate - Health Science

Hamilton Institute For Health Personnel

College - Information Technology

First Tarlac Technological Institute
Errol TalobanHealth Science