Errol Pangelinan
San Diego,CA
Summary
Team Builder with expertise in guest service and positive work environment. Proven ability to enhance guest satisfaction through consistency, effective training and a culture of inclusion.
Overview
23
23
years of professional experience
Work History
Casino Cage Assistant Manager
Viejas Casino
2010.10 - Current
- Led team in daily operations, ensuring adherence to company policies and procedures.
- Trained staff on customer service techniques to enhance guest experience and satisfaction.
- Managing cash levels of vault and kiosk machines.
- Developed training materials for new hires, fostering efficient onboarding practices.
After-School Program Leader
Lemon Grove School District
2003.08 - 2010.12
- Implemented engaging after-school activities to enhance student participation and learning outcomes.
- Mentored and trained new staff on program policies, safety protocols, and effective classroom management techniques.
Department Supervisor
Babies R Us
2004.08 - 2008.09
- Back of House Supervisor responsible for all aspects of truck processing.
- Trained and mentored staff, enhancing team performance and customer service skills.
- Implemented inventory management systems, optimizing stock levels and reducing waste.
Education
High School Diploma -
Charter School of San Diego
San Diego06.1996
Skills
- Customer service
- Money handling
- Team leadership
- Team building
- Decision-making
- Professional and courteous
- Inclusion
Timeline
Casino Cage Assistant Manager
Viejas Casino
2010.10 - Current
Department Supervisor
Babies R Us
2004.08 - 2008.09
After-School Program Leader
Lemon Grove School District
2003.08 - 2010.12
High School Diploma -
Charter School of San Diego