Errol Anderson
Ajax,Ontario
Summary
Highly motivated and dedicated professional seeking a full-time position that presents exciting challenges. Strong interpersonal skills, excellent time management, and problem-solving abilities can be utilized. Exceptional organizational skills and dependability with a proven track record of successfully managing multiple priorities while maintaining a positive attitude. Willing to go the extra mile and take on additional responsibilities to contribute to the achievement of team goals.
Overview
19
19
years of professional experience
Work History
Print Operator, Team Lead
KCK Global
10.2012 - Current
- Process printing and mailing of invoices, renewals, statements for multiple clients approximately 2000+ daily.
- Processing payments & refunds, responding to emails, assisting CSRs with difficult inquiries, creating schedules and hiring staff, handling escalations, and maintaining SLA & ASA.
- Ability to review departmental processes and workflows with view of improving efficiency
- Knowledge of various computer software.
Sortation Associate
Amazon
08.2021 - 03.2022
- Sortation of packages, inbound trailer disbursement, small package handling, oversized package handling.
- Lifted 80+ pounds using safety lifting belt.
- Supported warehouse operations with manual loading, unloading, and palletizing of packages.
- Increased productivity by working collaboratively with team members to meet deadlines.
- Managed time effectively to prioritize tasks, maintain consistent productivity levels, and meet performance metrics.
- Demonstrated adaptability by cross-training in various roles within the sortation center as needed.
Security Officer
Total Security Management
11.2010 - 10.2012
- Patrolling, escorting contractors, securing sites, scanning of employees, providing customer service with employees and clients.
- Reported suspicious activities and persons to law enforcement.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
- Responded effectively to emergencies or disturbances, prioritizing safety of personnel while minimizing property damage or loss.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
Owner/Operator
EJA Lawn care and landscaping
03.2009 - 09.2012
- Customer interaction, face to face marketing and sales, purchasing/billing of products/services, building of patios and maintenance of lawns.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with strong work ethic.
- Managed day-to-day business operations.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
Client Service Representative
CIBC Wood Gundy
02.2006 - 02.2009
- Handled inquiries about stock options, shareholder communications, account balances, assistance with online systems and directions on processing.
- Assistance with Online systems and directions on processing.
- Knowledge of systems such as ADP, MPower, GOW, WorldNet, Remedy, Sedar, and CDS.
- Handled sensitive client information with discretion, ensuring confidentiality at all times.
- Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
Education
Account and Payroll Administration - Accounting Technology And Bookkeeping
Anderson College
Brampton, ON07.2024
Supply Chain And Logistics -
Anderson College
North York, ON07.2022
Landscape Design -
PCDI Canada
Pickering, ON08.2010
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Dependable and Responsible
- Multitasking Abilities
- Excellent Communication
- Critical Thinking
- Computer Skills
- Organizational Skills
Professionalprofile
To obtain a position within your company where I can successfully apply my skills and experience to the highest standards., During both my academic and professional experience, I have demonstrated many skills needed for this position. Having excellent verbal and written communication skills, also active listening which allows me to solve problems while demonstrating leadership within a dynamic team environment., Able to build rapport by actively listening and asking pertinent questions., Knowledge of various computer software., Ability to identify and acknowledge customers’ needs., Manage and Maintain customer service teams in fast paced environment., Ability to oversee, establish and document departmental procedures., Remarkable supervisory experience in call center environment., Expertise in providing and receiving coaching and feedback to help improve personal & professional development., Ability to update database with accurate information in a timely manner., Ability to review departmental processes and workflows with view of improving efficiency.
Languages
English
Full Professional
Timeline
Sortation Associate
Amazon
08.2021 - 03.2022
Print Operator, Team Lead
KCK Global
10.2012 - Current
Security Officer
Total Security Management
11.2010 - 10.2012
Owner/Operator
EJA Lawn care and landscaping
03.2009 - 09.2012
Client Service Representative
CIBC Wood Gundy
02.2006 - 02.2009
Account and Payroll Administration - Accounting Technology And Bookkeeping
Anderson College
Supply Chain And Logistics -
Anderson College
Landscape Design -
PCDI Canada
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