Errin Milne
Summary
Dynamic entrepreneur and registered dental hygienist with a proven track record at CURBSIDE Dental Hygiene and Sunny Dental Clinic. Excelled in customer relations and strategic decision-making, boosting revenue and patient retention. Skilled in team leadership and innovative business planning, ensuring compliance and fostering an inclusive culture. Achieved sustainable growth through meticulous attention to detail and relationship building.
Overview
13
13
years of professional experience
Work History
Business Owner
CURBSIDE Dental Hygiene
03.2022 - Current
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
- Maintained a safe work environment by enforcing strict safety protocols and regularly updating staff on industry best practices.
- Boosted revenue by identifying new business opportunities and diversifying product offerings.
- Increased client satisfaction by implementing innovative business strategies and streamlining processes.
- Conducted market research to inform product development decisions and identify potential growth areas.
- Ensured compliance with all relevant regulations by staying current on industry requirements and implementing necessary changes in operations.
- Fostered an inclusive workplace culture that valued diversity, collaboration, and continuous learning.
- Enhanced financial health by implementing rigorous budget controls and financial planning strategies.
- Mastered conflict resolution, maintaining harmonious internal relationships and ensuring focus on common goals.
- Cultivated strong online presence, managing social media platforms to engage with customers and build community.
- Increased customer satisfaction with personalized service offerings, addressing specific needs and preferences.
- Developed strategic business plan, guiding company towards sustainable growth and profitability.
- Pioneered customer feedback system, utilizing insights to refine products and services continually.
- Secured lucrative partnerships to expand market reach, negotiating contracts with precision and foresight.
- Built robust network of industry contacts, leveraging relationships for strategic partnerships and opportunities.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Registered Dental Hygienist
Sunny Dental Clinic
09.2011 - Current
- Managed patient records with accuracy, maintaining confidentiality and compliance with HIPAA regulations.
- Delivered compassionate care and monitored patient comfort through communication, exceptional clinical skills, gentle approach, and positive rapport development.
- Performed dental radiographs for accurate diagnosis and planning of treatments.
- Captured patients' dental radiographs and provided to dentist for interpretation and diagnosis.
- Provided exceptional patient care by establishing rapport and addressing anxieties or concerns.
- Assessed periodontal status of patients using probing techniques, identifying areas requiring further attention or treatment planning modifications.
- Contributed to practice growth by delivering excellent customer service, resulting in increased patient retention rates.
- Utilized ultrasonic scaling devices to efficiently remove plaque and calculus buildup from teeth surfaces.
- Continuously updated professional knowledge through participation in continuing education courses, staying current with industry advancements.
- Maintained accurate medical and dental records by documenting important patient data in Dentrix.
- Applied fluoride and dental sealants to protect patients' teeth from decay.
- Improved patient oral health by providing thorough dental cleanings and assessments.
- Implemented infection control protocols to maintain a safe and hygienic environment for both patients and staff.
- Collaborated with dental team members to provide comprehensive care for patients, enhancing overall experience.
- Applied preventive materials such as fluoride varnishes or sealants to protect teeth from decay or sensitivity issues.
- Screened patients for signs of oral cancer during routine examinations, promoting early detection and intervention when necessary.
- Educated patients on proper oral hygiene techniques for optimal dental health and prevention of future issues.
- Strengthened communication skills by presenting complex information in an understandable manner to diverse patient populations.
- Capably performed prophylaxis in absence of periodontal disease or gingivitis.
- Developed individualized treatment plans to address specific patient needs and concerns.
- Cared for patients with special needs by providing education related to specific procedures and communicating with caregivers.
- Counseled patients on nutritional choices impacting their oral health while developing customized dietary recommendations based on individual needs.
- Participated in community outreach events promoting oral health awareness and offering free dental screenings to underserved populations.
- Interpreted patients dental radiographs.
- Sterilized equipment to keep dental tools clean and safe for use, reducing risk of infection.
Education
Diploma - Dental Hygiene
Ontario Dental Education Institute
Ancaster07-2013
Graduate Certificate - Dental Assisting Level II
Medix
Kitchener05-2008
High School Diploma -
Center Wellington District High School
Fergus06-2005
Skills
- Customer relations
- Attention to detail
- Driven and determined
- Entrepreneurial personality
- Work Planning and Prioritization
- Relationship building
- Business planning
- Team collaboration and leadership
- Strategic Decision-making
- Issue resolution
Languages
English
Affiliations
- Ontario Dental Hygiene Association
- Canadian Dental Hygiene Association
- The College of Dental Hygienist of Ontario
Timeline
Business Owner
CURBSIDE Dental Hygiene
03.2022 - Current
Registered Dental Hygienist
Sunny Dental Clinic
09.2011 - Current
Diploma - Dental Hygiene
Ontario Dental Education Institute
Graduate Certificate - Dental Assisting Level II
Medix
High School Diploma -
Center Wellington District High School
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