Overview
Work History
Education
Skills
Languages
Timeline
Generic

Eros Shegani

21 Nelson Street, Toronto,ON

Overview

10
10
years of professional experience

Work History

ACCOUNTING ASSISTANT

Ai Insurance Organization
Toronto, Ontario
01.2022 - Current
  • Managed daily bookkeeping functions with attention to accounts receivable, accounts payable, banking reconciliation, and disbursements.
  • Prepared clear, concise, and accurate financial reports and forms for use by departments and outside agencies.
  • Reconciled or entered report discrepancies found in financial records.
  • Handled biweekly payroll services for 16 employees.
  • Completed and submitted tax forms and returns, workers' comp forms, and pension contribution documentation.

CONSULTANT

PARR SH.P. K
Tirana, Albania
10.2015 - 12.2021
  • Made outbound calls to obtain account information.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
  • Answered inbound calls, chats, and emails to facilitate customer service.
  • Escalated customer concerns, issues, and requirements to supervisors for immediate rectification.
  • Asked probing questions to determine service needs, and accurately input information into electronic systems.

Waiter

Friends Bar
Elbasan, Albania
01.2017 - 03.2019
  • Greeted guests warmly, seated them promptly, and presented menus, offered recommendations, and answered any questions.
  • Coordinated with kitchen staff to ensure timely preparations and delivery of meals.
  • Addressed guest inquiries, concerns, and complaints promptly and professionally.
  • Adhered to health and safety guidelines and regulations, including proper food handling, and sanitation practices.

Waiter

Real Scampis
Elbasan, Albania
06.2015 - 11.2016
  • Delivered prompt and friendly service to ensure an optimal dining experience for all guests, managing multiple tables efficiently.
  • Assisted customers with menu selections by providing detailed information on ingredients, potential allergens, and offering recommendations tailored to individual preferences.
  • Collaborated with kitchen staff to ensure timely and accurate order preparation, addressing any discrepancies immediately.
  • Maintained cleanliness of dining areas, set tables to restaurant standards, and handled cash and credit transactions, ensuring accurate billing and customer satisfaction.

Education

Certificate -

Smart Serve
03-2023

CERTIFICATE - Professional Accounting Training

Albanian Tax & Consulting
06.2019

MASTER’S DEGREE - Business Management

EUROPEAN UNIVERSITY OF TIRANA
TIRANA, ALBANIA
10.2017

BACHELOR’S DEGREE - Business Administration

ALEKSANDER XHUVANI UNIVERSITY
ELBASAN, ALBANIA
09.2016

Skills

  • Leadership and teamwork qualities are displayed through training and monitoring roles
  • Great communication skills, both verbal and written
  • Able to organize and prioritize tasks
  • Ability to effectively work under pressure and resolve conflict situations
  • Attention to detail
  • QuickBooks
  • Microsoft Office
  • Smart Serve certified

Languages

Albanian
Native/ Bilingual
English
Native/ Bilingual
Italian
Native/ Bilingual
Spanish
Limited

Timeline

ACCOUNTING ASSISTANT

Ai Insurance Organization
01.2022 - Current

Waiter

Friends Bar
01.2017 - 03.2019

CONSULTANT

PARR SH.P. K
10.2015 - 12.2021

Waiter

Real Scampis
06.2015 - 11.2016

CERTIFICATE - Professional Accounting Training

Albanian Tax & Consulting

MASTER’S DEGREE - Business Management

EUROPEAN UNIVERSITY OF TIRANA

BACHELOR’S DEGREE - Business Administration

ALEKSANDER XHUVANI UNIVERSITY

Certificate -

Smart Serve

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Eros Shegani